Yashu Waleski
Calgary,AB
Summary
Client-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Team Member
Bank of America (BA Continuum India Pvt.Ltd)
Gurugram, Haryana
06.2011 - 09.2024
- Facilitated smooth onboarding process for new customers by ensuring all necessary documents are submitted correctly.
- Provided guidance on account-opening processes to clients.
- Maintained records of all accounts opened and closed in accordance with established procedures.
- Assisted customers with opening new accounts, answering inquiries, and processing transactions.
- Resolved queries related to account opening in a timely manner.
- Maintained customer data confidentiality while inputting information into system.
- Participated in regular training sessions to improve product knowledge and service skills.
- Learned required tasks quickly to maximize performance.
- Assisted newly hired team members by explaining company procedures and safety requirements.to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with team members to complete demanding projects under tight deadlines.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Escalated complex customer inquiries to supervisors when necessary.
- Performed administrative tasks such as filing documents and responding to emails.
- Reviewed clients' accounts on a regular basis to identify any potential
risks or fraud issues.
Education
Bachelor of Arts -
University of Delhi
New Delhi, India04-2010
Skills
- Adaptability
- Willingness to learn
- Administrative support
- Record keeping
- Effective communication
- Time management
- Data entry
- Document and records management
Accomplishments
- Recognized with multiple awards by the organization for always
demonstrating a strong commitment towards creating a great place to
work and an inclusive work environment organizing and multitasking
multiple deadlines and projects. - Received multiple client's appreciation for showcasing support, trust and
confidence.
Certification
- Certificate of Proficiency in IT Fundamentals & Microsoft Office 2007
from The Academic Council of NIIT.
Timeline
Senior Team Member
Bank of America (BA Continuum India Pvt.Ltd)
06.2011 - 09.2024
Bachelor of Arts -
University of Delhi
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