Yash Priya Badhwar
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor
Dhaliwal Banquet Hall
04.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Restaurant Manager
Panago Pizza
04.2019 - 03.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within banquet hall.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
Insurance Advisor
Sparsh Insurance Consultants
01.2014 - 05.2016
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Calculated premiums and established payment methods.
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Provided quotes and promoted products for building, contents and vehicle insurance.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
Process Developer
Genpact India Limited
03.2005 - 12.2013
- Worked with Genpact processes named " Genworth Financial"
- Main Duties includes checking, verifying, and uploading Medical Health Records from handwritten application such as (Diagnoses, Diseases, medications, Treatments, Tests Recovery status) of USA citizens to insurance company confidential database or software systems and thus helping the underwriters to issue the health insurance policy
- Worked with another Genpact processes named “Allstate Insurance Company” (USA Company) for their Property and Casualty Insurance
- Main Duties includes claim processing information like (Creating Subrogation Demand Packages for other insurance companies, verifying auto and property cover ages under policies, Errors & Omissions Litigation claim data like law suite information of Plaintiff, Defendants, Attorney and their Law Firms, Police Reports, Arbitration, Court Hearing and Due Dates, County, Jurisdiction, state insurance laws and regulations etc.)
- Achieved online certification “Intro 320” six months basic examination for USA Property and Casualty Insurance from IIA (Insurance Institute of America)
- Receives certificates of appreciation for Claim Support Unit, Waive Outs, Coverage Updates and Errors and Omissions
Education
Bachelor of Science - General Science
Delhi University
Delhi, IndiaSkills
- Customer Service Management
- Customer Escalations
- Time Tracking
- Training
- Team Meetings
- Workforce Management
- Training Programs
- Schedule Coordination
- Customer Service
- New Hire Training
- Supervising Employees
Certification
- Fundamental of Insurance, IBABC - August 2023 BC, Canada
Timeline
Supervisor
Dhaliwal Banquet Hall
04.2021 - Current
Restaurant Manager
Panago Pizza
04.2019 - 03.2021
Insurance Advisor
Sparsh Insurance Consultants
01.2014 - 05.2016
Process Developer
Genpact India Limited
03.2005 - 12.2013
Bachelor of Science - General Science
Delhi University
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