Anshdeep
Prince George,BC
Summary
Motivated and adaptable individual with experience in customer service, team leadership, and communication. Seeking a part-time position to utilize skills in delivering excellent service and managing responsibilities effectively while contributing to organizational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
08.2024 - 12.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Store Supervisor
Cariboo Hotel
05.2024 - 07.2024
- Supervise and coordinate sales staff and cashiers
- Managed inventory levels, restocking shelves and organizing merchandise for easy access.
- Implemented visual merchandising strategies, enhancing product displays to attract customers.
- Assign sales workers to duties and prepare work schedules
- Authorize payments and the return of merchandise
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Prepare reports regarding sales volumes, merchandising and personnel matters
- Hire and train or arrange for the training of new sales staff and monitor and report on performance
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Call Center Representative
Fusion BPO Services
08.2023 - 12.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
Diploma - Business Management
College of The New Caledonia
Prince George, None04-2026
High School - Commerce
Govt. Senior Secondary School
Mohali, India 04-2023
Skills
- Sales Leadership
- Inventory Control Strategies
- Customer service
- Effective Team Participation
- Multitasking and organization
- Prioritization and Time Management
- Problem-solving
Certification
Serving it right
Timeline
Crew Member
McDonald's
08.2024 - 12.2024
Store Supervisor
Cariboo Hotel
05.2024 - 07.2024
Call Center Representative
Fusion BPO Services
08.2023 - 12.2023
Diploma - Business Management
College of The New Caledonia
High School - Commerce
Govt. Senior Secondary School
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