Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Yashpreet Kaur

Niagara Falls,ON

Summary

Patient, high tolerance capability , Compassionate ,energetic, bold person with experience of 3 years under technical support representative role. Have great interest to learn about new products as well as to resolve related issues to the product , by following the significant procedure.

Overview

4
4
years of professional experience

Work History

Technical Support Representative (WFH)

Concentrix, Niagara Falls
09.2023 - 07.2024
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.

Technical Support Representative(WFH)

DependableIT
02.2021 - 07.2023
  • Troubleshoot and resolve internet, phone , TV issues that customer reported and resolve it in a timely and effective manner using tools and techniques defined by the client.
  • Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution. Finding the root cause of the problem and directing a field technician where applicable for ensuring resolution within the stipulated time line.
  • Use multiple computer systems to research products, services, common problems and solutions offered · Document customer needs, interactions and outcomes in the appropriate tool or system
  • Provide first level technical solutions in regards to installation, operation and maintenance of products.
  • Answering inbound customer queries.
  • Build and maintain positive customer relations by offering personalise solutions.
  • Ensure requests are handled appropriately by coordinating with various functions within the company.
  • Schedule service calls and follow up with customers/clients
  • Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
  • Responsible for accurate data input using prescribed applications.
  • Exceptional call handling soft skills, must posses the ability to conduct active listening while being empathetic and reassuring the customer.

Technical Support Representative(WFH)

Koodo Mobile
03.2020 - 02.2021
  • Use multiple computer systems to research products, services, common problems and solutions offered · Document customer needs, interactions and outcomes in the appropriate tool or system
  • Provide first level technical support in installation, operation and maintenance of products.
  • Answering inbound customer queries.
  • Build and maintain positive customer relations by offering personalise solutions.
  • Ensure requests are handled appropriately by coordinating with various functions within the company.
  • Schedule service calls and follow up with customers/clients
  • Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
  • Responsible for accurate data input using prescribed applications.
  • Exceptional call handling soft skills, must posses the ability to conduct active listening while being empathetic and reassuring the customer.

Cashier

Pizza Pizza
06.2020 - 11.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Information System Business Analysis & IBM - Information Technology And Business

Northern Pures College
Toronto, ON
06.2021

Bachelor Degree In Computer Applications - Computer Applications And Technology

MCM DAV College
Chandigarh, India
06.2019

Skills

    Knowledge of office tools and customer

    support software

    Great technical skills

    Active listener

    Have a solution-based approach to problem-solving

    Can-do attitude

    Ability to work independently as well as part of a team

    Excellent communication /comprehension skill

Accomplishments

  • Received “ technical support representative of the month” certificate out of 20 other representatives in the team. Result was based on customer satisfaction, resolutions provided for issue, speed and attention to script.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Recipient of individual and departmental awards for providing stellar client service.
  • Completed intensive training in database fundamentals and software engineering.
  • Resolved product issue through consumer testing.

Timeline

Technical Support Representative (WFH)

Concentrix, Niagara Falls
09.2023 - 07.2024

Technical Support Representative(WFH)

DependableIT
02.2021 - 07.2023

Cashier

Pizza Pizza
06.2020 - 11.2021

Technical Support Representative(WFH)

Koodo Mobile
03.2020 - 02.2021

Information System Business Analysis & IBM - Information Technology And Business

Northern Pures College

Bachelor Degree In Computer Applications - Computer Applications And Technology

MCM DAV College

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Yashpreet Kaur