Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yash Pratap Rana

Saint John,NB

Summary

Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.

Overview

2
2
years of professional experience

Work History

Customer Service Sales Specialist

Best Buy
Richmond Hill , ON
2023.01 - 2023.12
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Determined customer needs and interests to recommend electronic items to customers.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.

Customer Service Sales Representative

Rogers Communications
2022.02 - 2022.12
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.

Education

Post Secondary Diploma - Office Administration

Georgian College of Applied Arts And Technology
Barrie, ON
04.2022

Skills

  • Customer Education
  • Product Knowledge
  • Upselling
  • Appointment Setting
  • Customer Complaint Resolution
  • Client Relationship Building
  • Goal-Oriented
  • Email Etiquette

Timeline

Customer Service Sales Specialist

Best Buy
2023.01 - 2023.12

Customer Service Sales Representative

Rogers Communications
2022.02 - 2022.12

Post Secondary Diploma - Office Administration

Georgian College of Applied Arts And Technology
Yash Pratap Rana