Yash Pratap Rana
Saint John,NB
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
2
2
years of professional experience
Work History
Customer Service Sales Specialist
Best Buy
Richmond Hill , ON
2023.01 - 2023.12
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Determined customer needs and interests to recommend electronic items to customers.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
Customer Service Sales Representative
Rogers Communications
2022.02 - 2022.12
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Education
Post Secondary Diploma - Office Administration
Georgian College of Applied Arts And Technology
Barrie, ON04.2022
Skills
- Customer Education
- Product Knowledge
- Upselling
- Appointment Setting
- Customer Complaint Resolution
- Client Relationship Building
- Goal-Oriented
- Email Etiquette
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Sales Specialist
Best Buy
2023.01 - 2023.12
Customer Service Sales Representative
Rogers Communications
2022.02 - 2022.12
Post Secondary Diploma - Office Administration
Georgian College of Applied Arts And Technology
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