Yash Patel
Barrie,Canada
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
WALMART INC.
Barrie
08.2023 - Current
- My role is to provide excellent customer service
- Assist customers with information, refunds, exchanges, and directions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Finance and Administration Officer
JAY RAJ ENTERPRISES LIMITED
Kenya
08.2022 - 03.2023
- In my capacity as a Finance and Administration Officer at Jay Raj, I was responsible for various critical functions including bookkeeping, payroll management for employees, and overall financial management of the company
- Additionally, I contributed to the company's market presence through social marketing initiatives
- Contributed to long-term planning discussions by providing insightful data-driven recommendations on financial strategies.
- Increased cash flow management efficiency, optimizing accounts receivable and payable procedures.
- Facilitated internal audits to maintain adherence to company policies and industry regulations.
- Optimized resource allocation through effective budget management, resulting in reduced operational costs.
Education
Diploma - Business Management
Georgian College of Applied Arts And Technology
Barrie, ON08.2024
High School - Pearson edexcel curriculum
ARYA VEDIC ACADEMY
NAIROBI, KEN06.2022
Skills
- Account updating
- Scheduling
- Complaint resolution
- Western Union services
- Proofreading
- High-energy attitude
Timeline
Customer Service Representative
WALMART INC.
08.2023 - Current
Finance and Administration Officer
JAY RAJ ENTERPRISES LIMITED
08.2022 - 03.2023
Diploma - Business Management
Georgian College of Applied Arts And Technology
High School - Pearson edexcel curriculum
ARYA VEDIC ACADEMY