YASHPAL RAJ
Ottawa,ON
Summary
Dynamic Business Analyst with over 3 years of specialized experience in the case management software domain, complemented by a robust background in software development. Proven expertise in leading software implementations and managing projects from inception to completion. My technical foundation enhances my ability to bridge the gap between business needs and technological solutions, ensuring effective requirement analysis and system integration. Skilled in stakeholder engagement, process optimization, and project coordination, I deliver actionable insights and drive successful outcomes. My blend of analytical acumen and development experience positions me to effectively tackle complex challenges and contribute to streamlined, innovative solutions.
Overview
12
12
years of professional experience
Work History
Business Analyst | Implementation Lead
Case IQ | Formerly i-Sight
04.2022 - 09.2024
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Staying up-to-date on the latest processes and IT advancements to automate and modernize systems
- Conducting meetings and presentations to share ideas and findings
- Performing requirements analysis and preparing documentation
- Effectively communicating insights and plans to cross-functional team members and management
- Gathering critical information from meetings with various stakeholders and producing useful reports
- Allocating resources and maintaining cost efficiency
- Ensuring solutions meet business needs and requirements
- Performing user acceptance testing
- Managing projects, developing project plans, and monitoring performance
- Prioritizing initiatives based on business needs and requirements
- Serving as a liaison between stakeholders and users
- Monitoring deliverables and ensuring timely completion of projects.
Software Application Developer
Case IQ | Formerly i-Sight
10.2018 - 04.2022
- Full-stack JavaScript development of Case Management Systems with Node.js backend
- Implementation of business requirements within the delivery team to meet group objectives
- Working with additional technologies such as Linux, Docker, etc
- Writing documentation, performing peer code review, and manual unit tests
- Assisting other teams with technical objectives such as Support, Sales, Platform, and IT
- Supporting existing versions of the Case IQ platform
- Managing my own time, tackling new issues, and meeting deadlines
- Working with peers to conduct code reviews across the team and help foster a productive work environment.
Team Leader
eProcurement Technologies Ltd. (Procure Tiger) - Ahmedabad
08.2014 - 12.2015
- Assist clients with technical-related issues over the phone and in person
- Document all relevant end-user identification information, including name, department, contact information, and nature of problem or issue
- To execute online events (Online auctions {reverse & forward auction})
- Participate in the redesign of applications and other software
- Provide advice and support to end-users in response to identified difficulties
- Analyze all call logs to discover any underlying issues and consult user manuals and technical guides to implement the solution
- Develop help sheets and knowledge-based articles for the end users
- Ensure continued client confidence by maintaining information confidential
- Perform root cause analysis for each issue and escalate as necessary
- To coordinate with the business development and marketing team to promote activities of online events
- Supervised other technical support executives in this department and trained them.
Operation Manager
(n) Code Solutions - IT Division of GNFC Limited
12.2012 - 05.2014
- Communicate using email or phone with users experiencing difficulties with computers, networks, Software, and Operating systems
- Replicate technical problems encountered by users
- Install, Upgrade and configure various software on user's computers as per standard procedures
- Provide technical support for users having difficulties with devices connected within a network such as printers, scanners, and other peripherals
- Identify major network/application issues and escalate them to the appropriate team after the initial investigation
- Identify any hardware-related issue with the computer or digital signature certificate (DSC) and escalate it to the respective team
- Refer to user manuals, technical knowledge base, and established standard procedures to identify and resolve issues
- Provide training to users and co-workers to identify and resolve minor technical difficulties
- Collect, organize and maintain a problems and solutions log using support tracking software for use by other technical support analysts.
Education
Diploma - Computer Programming
Algonquin College
Ottawa, ON05.2018
Bachelor of Engineering - Information Technology
Gujarat Technological University
Ahmedabad05.2012
Skills
- Business, Data and Workflow Analysis
- Project Management
- Gap Analysis and Business Process Improvement
- Stakeholder Management
- Requirements Gathering
- User Acceptance Testing
- Microsoft Office Suite
- Agile
- Scrum
- Waterfall
- Jira (JQL)
- Reporting
- Javascript
- MSSQL SQL
- HMTL/CSS
- XML
- Database
- Integration
- Migration
- Workday API HRIS PeopleSoft Single Sign-On
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Analyst | Implementation Lead
Case IQ | Formerly i-Sight
04.2022 - 09.2024
Software Application Developer
Case IQ | Formerly i-Sight
10.2018 - 04.2022
Team Leader
eProcurement Technologies Ltd. (Procure Tiger) - Ahmedabad
08.2014 - 12.2015
Operation Manager
(n) Code Solutions - IT Division of GNFC Limited
12.2012 - 05.2014
Diploma - Computer Programming
Algonquin College
Bachelor of Engineering - Information Technology
Gujarat Technological University
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