Yashmol Singh
Sault Saint Marie
Summary
Driven by a results-focused approach, I leveraged my crisis management and computer skills at McDougall Energy and Algoma University to enhance customer loyalty and streamline volunteer coordination. My expertise in office administration and social media significantly increased organizational efficiency, demonstrating my ability to learn quickly and manage time effectively. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Voluntary Assistant
Algoma University
- Trained new volunteers in organizational procedures, ensuring consistency across all programs and services provided.
- Assisted in organizing and managing volunteer activities, ensuring a positive experience for all participants.
- Increased awareness of organizational mission through social media management and content creation.
- Streamlined administrative processes by maintaining accurate records and updating databases regularly.
Customer Service Representative
McDougall Energy
04.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Vishvas Public School
Haryana, IndiaBachelor of Arts - Business And Economics
Algoma Un
Sault Ste. Marie, ON05.2025
Skills
- Video Editing
- Crisis Management
- Photography
- Proofreading
- Time Management
- Fast Learner
- Computer Skills
- Office Administration
- Product and service knowledge
- Data Entry
- Microsoft Office Suite
Languages
English
Full Professional
Certification
- Certified Dispatcher, ITS Dispatch.
- Certified Broker, ITS Dispatch
Timeline
Customer Service Representative
McDougall Energy
04.2023 - 04.2024
Voluntary Assistant
Algoma University
High School Diploma -
Vishvas Public School
Bachelor of Arts - Business And Economics
Algoma Un
- Certified Dispatcher, ITS Dispatch.
- Certified Broker, ITS Dispatch
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