YASHMOL SINGH
SAULT STE MARIE,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
McDougall energy
Sault Ste. Marie, ON
05.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Conduct cash, credit, and alternative payment transactions accurately, maintaining a balanced cash register at the end of each shift.
- Promoting and encouraging customer enrollment in Shell's loyalty programs, contributing to increased customer retention and loyalty.
- Maintained a clean and organized gas station environment, following safety protocols to create a safe space for customers.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
RECEPTIONIST
AMAN HOTEL
AMBALA
03.2022 - 11.2022
- Greeted and assisted guests in a friendly and professional manner
- Checked guests in and out of the resort using reservation software
- Answered incoming calls, directed them to the appropriate departments or took messages
- Assisted guests with information about the resort services, amenities, and local attractions
- Maintained accurate records of room availability and guest accounts
- Assisted with administrative tasks as needed.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
ALGOMA UNIVERSITY
05.2027
Skills
- Excellent communication and customer service skills
- Multitasking
- Adaptable and Flexible
- Strong organizational and time management skills
- Building Customer Trust and Loyalty
- Tech Literacy
- Multilingual (English and Punjabi)
- Data Entry
- Consultative Sales
- Data Collection
- Report Generation
- Paperwork Processing
- Product Knowledge
- Account updating
Certification
- Valid G license
AVAILABILITY
Monday - Full time
Tuesday - Full time
Wednesday - Full time
Thursday - Full time
Friday - Full time
Saturday - Full time
Sunday - Full time
Timeline
Customer Service Representative
McDougall energy
05.2023 - 04.2024
RECEPTIONIST
AMAN HOTEL
03.2022 - 11.2022
BACHELOR OF BUSINESS ADMINISTRATION -
ALGOMA UNIVERSITY
- Valid G license
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