YASHMEEN KAUR
Brampton,ON
Summary
Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
7
7
years of professional experience
Work History
Supervisor
Metro Logistics (Zara)
03.2023 - Current
- Managed the day-to-day activities of the team
- Motivated the team to achieve the production goals
- Developed and implemented a timeline to achieve targets
- Delegated tasks to team members
- Empowered team members with skills to improve their confidence, product knowledge, and communication skills
- Worked closely with supervisor to ensure all the co-workers and equipment was functioning properly
- Maintained a clean hazard-free environment resulting in fewer accidents.
- Trained new staff in relevant processes and procedures.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Quality Control Coordinator
Metro Logistics (Zara)
01.2022 - 02.2023
- Checked, verified, and audited merchandise to ensure that it is as ordered and not damaged or defective
- Ensured that the packers follow the ZARA packing procedure and process
- Engaged with team members and helped them in clarifying any hindrance while following the SOP (Standard of Procedure)
- Worked closely with supervisor to ensure all the co-workers and equipment was functioning properly
- Maintained a clean hazard-free environment resulting in fewer accidents.
- Documented process improvements to enhance product safety and quality.
- Trained staff on proper methods for conducting inspections and tests.
Housekeeper
Days Inn Hotel
02.2020 - 01.2021
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
Administrative Assistant
Smart international immigration solutions
09.2019 - 12.2020
- Handling office task, such as filing, generating reports and presentations and reordering supplies
- Answered questions from customers regarding products and services offered by the company.
- Handled confidential documents in an organized fashion according to established protocol.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Scheduled appointments between clients and internal staff members.
- Providing time scheduling support by booking appointments
- Screening phones calls and routing callers to the consultant
- Liaising with executive and senior administrative assistants to handle requests and queries from senior managers.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel
Administrative Assistant
Lambton College
01.2018 - 12.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Drove customer feedback to deliver information to management for corrective action.
Customer Care Representative
Halloween lenses
07.2018 - 06.2019
- Solved queries of customers and increased sale with strategy while helping the customer as per their needs and requirements
- Created list of stock and ordered supplies.
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Education
BACHELOR OF BUSINESS MANAGEMENT - Business Management Diploma
Lambton College in Toronto
Toronto, ON12.2019
Skills
- MS OFFICE, Excel
- Warehouse Management software- EPAC, MSR, ESHP, TGT, EWMS
- Documentation and Reporting, Cash Handling, Client Service and Team building
- Communication Skills and Critical Thinking and Decision Making
- Complex Problem-Solving
- Waste disposal, carpet cleaning, vacuuming and sweeping
- Proper chemical usage and Stain Removal
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Interior and exterior cleaning
- Health and safety compliance
- Cleaning techniques
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Gujarati
Professional Working
Urdu
Full Professional
French
Elementary
Timeline
Supervisor
Metro Logistics (Zara)
03.2023 - Current
Quality Control Coordinator
Metro Logistics (Zara)
01.2022 - 02.2023
Housekeeper
Days Inn Hotel
02.2020 - 01.2021
Administrative Assistant
Smart international immigration solutions
09.2019 - 12.2020
Customer Care Representative
Halloween lenses
07.2018 - 06.2019
Administrative Assistant
Lambton College
01.2018 - 12.2019
BACHELOR OF BUSINESS MANAGEMENT - Business Management Diploma
Lambton College in Toronto
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