YASHMEEN KAUR
Brampton,ON
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking community program leader with advanced presentation skills, event planning expertise and project coordination experience. Successful at fundraising within the community, tracking program information and managing annual planning procedures.
Overview
6
6
years of professional experience
Work History
Community Outreach Coordinator
Catholic Family Services
Brampton, ON
01.2024 - Current
- Provided individuals and families with information and resources to connect with available programs.
- Planned and managed different community meetings, public forums and outreach events.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Served in various leadership roles to plan and manage community initiatives.
- Gave presentations at public gatherings, community events and school meetings.
- Maintained existing and developed new partnerships with many local charity organizations to facilitate community involvement and awareness of non-profit missions and theatre events.
Team Lead
Metro Logistics (Zara)
Brampton, ON
03.2023 - Current
- Managed the day-to-day activities of the team
- Motivated the team to achieve the production goals
- Developed and implemented a timeline to achieve targets
- Delegated tasks to team members
- Empowered team members with skills to improve their confidence, product knowledge, and communication skills
- Worked closely with supervisor to ensure all the co-workers and equipment was functioning properly
- Maintained a clean hazard-free environment resulting in fewer accidents.
- Trained new staff in relevant processes and procedures.
Quality Control Coordinator
Metro Logistics (Zara)
Brampton, ON
01.2022 - 02.2023
- Checked, verified, and audited merchandise to ensure that it is as ordered and not damaged or defective
- Ensured that the packers follow the ZARA packing procedure and process
- Engaged with team members and helped them in clarifying any hindrance while following the SOP (Standard of Procedure)
- Worked closely with supervisor to ensure all the co-workers and equipment was functioning properly
- Maintained a clean hazard-free environment resulting in fewer accidents.
- Documented process improvements to enhance product safety and quality.
- Trained staff on proper methods for conducting inspections and tests.
Office Administration
Aston carter
Mississauga, ON
02.2020 - 01.2021
- Provided historical reference by defining procedures for retention, protection, retrieval, transfer and disposal of records
- Completed operational requirements by scheduling and assigning employees and follow up on work results.
- Created presentations, reports, spreadsheets, forms and other documents in Microsoft Office Suite.
- Provided administrative support to management team members.
Administrative Assistant
Smart international immigration solutions
Brampton, ON
09.2019 - 12.2020
- Handling office task, such as filing, generating reports and presentations and reordering supplies
- Answered questions from customers regarding products and services offered by the company.
- Handled confidential documents in an organized fashion according to established protocol.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Scheduled appointments between clients and internal staff members.
- Providing time scheduling support by booking appointments
- Screening phones calls and routing callers to the consultant
- Liaising with executive and senior administrative assistants to handle requests and queries from senior managers.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel
Administrative Assistant
Lambton College
Toronto, ON
01.2018 - 12.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Drove customer feedback to deliver information to management for corrective action.
Customer Care Representative
Halloween lenses
Vaughan mills, ON
07.2018 - 06.2019
- Solved queries of customers and increased sale with strategy while helping the customer as per their needs and requirements
- Created list of stock and ordered supplies.
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Education
BACHELOR OF BUSINESS MANAGEMENT - Business Management Diploma
Lambton College in Toronto
12.2019
Associate of Arts - Mass Media
SCR Public School
03-2016
Skills
- MS OFFICE
- WORD
- EXCEL
- PPT
- OUTLOOK
- Warehouse Management software- EPAC, MSR, ESHP, TGT, EWMS
- Documentation and Reporting
- Cash Handling
- Client Service
- Continuous Improvement
- Team Building
- Communication Skills
- Critical Thinking
- Decision Making
- Problem Solving
- Training and Development
- Resource Mobilization
- Project Leadership
- Community relations management
- Marketing Communications
- Social Media Management
- Community Engagement
- Data Tracking
- Event Planning
- Active Listening
- Team Collaboration
- Decision-Making
- Written Communication
- Community Outreach
- Problem-Solving
- Excellent Communication
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Urdu
Professional
Timeline
Community Outreach Coordinator
Catholic Family Services
01.2024 - Current
Team Lead
Metro Logistics (Zara)
03.2023 - Current
Quality Control Coordinator
Metro Logistics (Zara)
01.2022 - 02.2023
Office Administration
Aston carter
02.2020 - 01.2021
Administrative Assistant
Smart international immigration solutions
09.2019 - 12.2020
Customer Care Representative
Halloween lenses
07.2018 - 06.2019
Administrative Assistant
Lambton College
01.2018 - 12.2019
BACHELOR OF BUSINESS MANAGEMENT - Business Management Diploma
Lambton College in Toronto
Associate of Arts - Mass Media
SCR Public School
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