YASHKUMAR GHEEWALA
Ottawa,CANADA
Summary
Proficient in AutoCAD, Revit, and Civil 3D, with a strong foundation in project management, cost control, and scheduling. Expertise in geotechnical investigations and stormwater management enhances project outcomes. Committed to sustainable design and effective communication, ensuring successful collaboration across teams.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Concierge Representative
Richcraft Homes
Ottawa, ON
02.2024 - Current
- Coordinated appointments for property viewings and consultations.
- Assisted clients with home selection and property inquiries.
- Provided detailed information about community features and amenities.
- Maintained up-to-date knowledge of market trends and inventory.
- Collaborated with sales team to enhance customer experience.
- Addressed client concerns promptly to ensure satisfaction.
- Organized promotional events to attract potential buyers.
- Managed communication between clients and construction teams effectively.
- Responded to incoming phone calls to address client inquiries. promptly while maintaining a professional attitude.
- Organized tours of nearby attractions based on individual guest preferences.
- Monitored the front desk area for potential safety concerns or customer service issues.
- Assisted in coordinating special requests from VIP guests.
- Ensured guest satisfaction by providing prompt solutions to any complaints or issues that arose during their stay.
- Provided directions and maps of local areas when requested by guests.
- Developed relationships with local vendors to ensure competitive pricing on goods and services requested by guests.
- Assisted with general administrative tasks such as filing paperwork or preparing reports.
- Coordinated with housekeeping staff to ensure rooms were cleaned properly and all amenities were stocked according to standards.
- Managed the check-in process for arriving guests including verifying identification and credit card information.
- Provided assistance with mail delivery or faxing documents when needed.
- Tracked inventory levels of office supplies and placed orders when necessary.
- Responded to inquiries regarding hotel services, facilities, and special events.
- Maintained a comprehensive knowledge of current promotional offers available at the hotel as well as nearby attractions and activities.
- Remained up-to-date on changes in policies or procedures related to guest services.
- Offered advice on restaurants, nightlife spots, shopping areas, cultural sites, parks.
- Greeted guests upon arrival and provided information about amenities, services, and local attractions.
- Processed payments for guest bills including cash transactions and credit cards.
- Answered guest questions regarding local area, facilities and amenities.
- Maintained guest privacy and building reputation by keeping information confidential.
- Made reservations for spa treatments, restaurants and golf tee times.
- Scheduled space or equipment for special programs, meetings and conferences.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Recorded reservations from patrons to ensure accurate bookings. from patrons by phone or online.
- Welcomed clients upon arrival to create a friendly atmosphere. and provided personalized support to meet unique needs and promote brand loyalty.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Built and maintained productive relationships with employees.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Facilitated communication between guests and hotel services, such as housekeeping and dining.
- Conducted regular inspections of equipment and facilities for maintenance needs.
- Assisted in troubleshooting electrical issues to ensure operational efficiency.
- Coordinated with vendors for parts and supplies necessary for maintenance tasks.
- Documented maintenance activities and repairs in company management systems.
- Implemented safety protocols during maintenance procedures to prevent accidents.
- Collaborated with team members to develop efficient workflow processes for repairs.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Maintained accurate records of all maintenance activities performed.
Construction Internship (Site Engineer)
01.2019 - 12.2019
- Oversaw high-rise building projects, ensuring geotechnical testing and stormwater management met safety and environmental standards, contributing to timely project completion.
- Conducted soil analysis using California Bearing Ratio (CBR) to evaluate settlement potential and load-bearing capacity, optimizing foundation design and minimizing structural risks.
- Communicated with stakeholders, providing regular progress reports and updates on budget, timelines, and project developments to ensure alignment.
Education
Diploma in Construction Engineering Technician -
Algonquin College
Ontario08-2024
B.E Civil Engineering -
Shree Swami Atmanand Saraswati Institute of Technology
06-2021
Diploma in Civil Engineering - Civil Engineering
Shree Tapi Brahmacharyashram Sabha
05-2018
Skills
- AutoCAD
- Revit
- STAAD Pro
- Civil 3D
- ETABS
- Primavera
- Microsoft Project
- SketchUp
- Structural Design
- Hydraulics and Hydrology
- Surveying
- Urban Planning
- Concrete and Steel Structures
- Quantity Estimation and Cost Control
- Scheduling
- Contract Management
- Quality Assurance/Quality Control
- Risk Management
- Material Testing
- Sustainable Design
- Environmental Impact Assessment
- Wastewater Treatment
- Erosion and Sediment Control
- Land Surveying
- Site Inspections
- Geotechnical Investigations
- Soil and Material Testing
- Prefabrication Methods
- Green Building Techniques
- Sustainable Materials
- Consultative sales
- Water treatment
- Reporting and documentation
- Lockout and tagout procedures
- Mechanical repair
- Hand and power tools
- Troubleshooting strength
- Maintenance scheduling
- System installations
- Troubleshooting skills
- Field maintenance
- Building maintenance
- Mechanical aptitude
- Safety awareness
- HVAC systems
- Building automation
- Safety-oriented mindset
- Energy management
- Effective communication
- Project coordination
- Inventory management
- Facility inspections
- Chemical balancing
- Water quality testing
- Pool maintenance
- Preventive maintenance
- Regulatory compliance
- Swimming pool maintenance
- CPR and first aid certification
- Chlorine handling
- Pool opening procedures
- Pool safety regulations
- Record keeping
- Pool cleaning techniques
- Filtration systems
Projects
- Analytical Study for Multistorey R.C. Structure, Secured 1st position, B.E.- 3RD YEAR
- Intelligence System for Hilly Road, B.E.- 3RD YEAR
- Design of Rotary Intersection, B.E.- 2ND YEAR
- Influence of Soil Industrial Effluents Interaction of Subgrade Strength of An Expansive Soil- A Comparative Study, DIPLOMA ENGINEERING
Personal Information
Title: Site Engineer
Certification
- Certified Pool & Spa Operator Certification
- Construction Engineering Technician
- Work Health and Safety Awareness
Timeline
Concierge Representative
Richcraft Homes
02.2024 - Current
Construction Internship (Site Engineer)
01.2019 - 12.2019
Diploma in Construction Engineering Technician -
Algonquin College
B.E Civil Engineering -
Shree Swami Atmanand Saraswati Institute of Technology
Diploma in Civil Engineering - Civil Engineering
Shree Tapi Brahmacharyashram Sabha