Yashika Yashika
Brampton,ON
Summary
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Eager to contribute to team success and further develop professional skills.
Overview
3
3
years of professional experience
Work History
Client Service Coordinator- Part-Time
Sheridan College - Davis Campus
01.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focused on client satisfaction
- Maintained accurate record-keeping with proactive attention to client information updates
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests
- Educated clients/students about available resources, tools, and support options designed to help them maximize their benefits from our team
Service Coordinator – Part-time
HuMetis Technologies Inc.
06.2021 - 12.2022
- Achieved two certifications to increase my knowledge of service procedures with Ring Central and Rackspace
- Gathered, organized and input information into digital database
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests
Customer Service Representative Intern
Rogers Communications
01.2020 - 04.2021
- Handled escalated customer concerns with empathy and professionalism, resulting in satisfactory resolutions.
- Assisted customers with product selection, ensuring positive experiences and repeat business.
- Managed multiple tasks simultaneously while maintaining focus on quality customer care
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries
Education
Information Technologies Support Services Co-op Program -
Sheridan Institute of Technology & Advanced Learning
Mississauga, ON12-2020
Skills
- Scheduling and planning
- Exceptional communication
- Technical aptitude
- Escalation management
- Negotiation and conflict resolution
- End user support
- Teamwork and collaboration
- Web styling
- Microsoft Office
- Software troubleshooting
- Network connectivity
Related Project Work
- Operating Systems Technology, demonstrated ability to identify each step of the boot process including various set-up and advanced installation options, Learned steps to manage users and groups, shared resources and security
- Windows Administration, worked with VMware Workstation Pro where multiple OS environments can exist simultaneously on the same machine, isolated from each other, Good hands at Windows 8, 10 and Windows Server 2012 and 2016
Hobbies and Interests
- Currently working more on my telecommunication skills
- Adding up more skills related to Data Communication
- Encouraging teamwork
- Keeping up with new technology
- Help family and friends with computer problems
- Good at recreational activities
Timeline
Client Service Coordinator- Part-Time
Sheridan College - Davis Campus
01.2022 - 02.2023
Service Coordinator – Part-time
HuMetis Technologies Inc.
06.2021 - 12.2022
Customer Service Representative Intern
Rogers Communications
01.2020 - 04.2021
Information Technologies Support Services Co-op Program -
Sheridan Institute of Technology & Advanced Learning
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