Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Eager to contribute to team success and further develop professional skills.
Overview
3
3
years of professional experience
Work History
Client Service Coordinator- Part-Time
Sheridan College - Davis Campus
01.2022 - 02.2023
Helped large volume of customers every day with positive attitude and focused on client satisfaction
Maintained accurate record-keeping with proactive attention to client information updates
Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests
Educated clients/students about available resources, tools, and support options designed to help them maximize their benefits from our team
Service Coordinator – Part-time
HuMetis Technologies Inc.
06.2021 - 12.2022
Achieved two certifications to increase my knowledge of service procedures with Ring Central and Rackspace
Gathered, organized and input information into digital database
Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests
Customer Service Representative Intern
Rogers Communications
01.2020 - 04.2021
Handled escalated customer concerns with empathy and professionalism, resulting in satisfactory resolutions.
Assisted customers with product selection, ensuring positive experiences and repeat business.
Managed multiple tasks simultaneously while maintaining focus on quality customer care
Enhanced customer satisfaction by efficiently addressing and resolving inquiries
Education
Information Technologies Support Services Co-op Program -
Sheridan Institute of Technology & Advanced Learning
Mississauga, ON
12-2020
Skills
Scheduling and planning
Exceptional communication
Technical aptitude
Escalation management
Negotiation and conflict resolution
End user support
Teamwork and collaboration
Web styling
Microsoft Office
Software troubleshooting
Network connectivity
Related Project Work
Operating Systems Technology, demonstrated ability to identify each step of the boot process including various set-up and advanced installation options, Learned steps to manage users and groups, shared resources and security
Windows Administration, worked with VMware Workstation Pro where multiple OS environments can exist simultaneously on the same machine, isolated from each other, Good hands at Windows 8, 10 and Windows Server 2012 and 2016
Hobbies and Interests
Currently working more on my telecommunication skills
Adding up more skills related to Data Communication
Encouraging teamwork
Keeping up with new technology
Help family and friends with computer problems
Good at recreational activities
Timeline
Client Service Coordinator- Part-Time
Sheridan College - Davis Campus
01.2022 - 02.2023
Service Coordinator – Part-time
HuMetis Technologies Inc.
06.2021 - 12.2022
Customer Service Representative Intern
Rogers Communications
01.2020 - 04.2021
Information Technologies Support Services Co-op Program -
Sheridan Institute of Technology & Advanced Learning
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