Yashika Verma
Barrie
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
3
3
years of professional experience
Work History
Supervisor
Tim Hortons
01.2023 - 04.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Cashier
Shoppers Drug Mart
09.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Georgia College
03.2022 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Business Management
Georgian College
Barrie, ON04-2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Team building
- Schedule development
- Public speaking
Languages
English
Full Professional
French
Limited Working
Timeline
Supervisor
Tim Hortons
01.2023 - 04.2025
Cashier
Shoppers Drug Mart
09.2022 - 01.2023
Customer Service Representative
Georgia College
03.2022 - 07.2022
Business Management
Georgian College
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