Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Yashika Mulani

Charlottetown,PE

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

2
2
years of professional experience

Work History

Fine Jewelry Sales Associate

Park Lane Jewelry
06.2020 - 08.2022
  • Worked here for three consecutive summers.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Increased sales and customer satisfaction through personalized servicing.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized bilingual skills to help other sales associates close sales with Hindi and Spanish-speaking customers whenever needed.
  • Worked with loss prevention in monitoring shopper behavior.

Fine Jewelry Sales Associate

The Diamond Center
02.2021 - 05.2022
  • Engaging potential customers
  • Providing advice and answering any questions from prospective buyers
  • Assisting and encouraging customers who were unsure about making a decision
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Mentored new sales associates on store return policies and customer service techniques.
  • Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.

Receptionist Assistant

The German Auto Works
10.2020 - 04.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

High School Diploma -

Queen's College High School
Nassau, The Bahamas
06.2021

Skills

  • Workshops
  • Gemstones and Precious Metals
  • Engaging with Diverse Customers
  • Retail Sales
  • Diamond and Gem Knowledge
  • Merchandising and Display
  • Team Development
  • Merchandising
  • Strategic Selling
  • Jewelry
  • Strong Communication and Interpersonal Skills
  • Efficient Service
  • Marketing
  • Excellent Written and Verbal Communication
  • Speech Clarity
  • Organized
  • Friendly
  • Bilingual
  • Active Listening
  • Confidence
  • Teamwork
  • Flexibility
  • Time management
  • Problem Solving

Accomplishments

I received the top score in the country in the National Bahamas examination for Mathematics and I've maintained extremely high grades in the complex field of study I am in

(Biomedicine), staying on the Dean's list throughout all of high school and even currently in University.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Professional Working
French
Limited Working

Timeline

Fine Jewelry Sales Associate

The Diamond Center
02.2021 - 05.2022

Receptionist Assistant

The German Auto Works
10.2020 - 04.2021

Fine Jewelry Sales Associate

Park Lane Jewelry
06.2020 - 08.2022

High School Diploma -

Queen's College High School

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Yashika Mulani