Yashika Kawatra
Victoria,BC
Summary
Dynamic and detail-oriented, with a proven track record at Cora Breakfast and Lunch, Biryani Palace, and Artemis Whiskey Bar, excelling in customer service and multitasking. Enhanced guest experiences through effective upselling techniques and exceptional communication, fostering a collaborative team environment. Recognized for improving service quality and building rapport, ensuring repeat business and positive reviews.
Overview
2
2
years of professional experience
Work History
Host
Cora Breakfast And Lunch
Victoria, BC
12.2024 - Current
- Enhance customer satisfaction by promptly greeting and seating guests upon arrival.
- Support servers, food runners, and bussers with keeping dining area ready for every guest.
- Implement table rotation system for optimal server workload distribution, resulting in improved service quality.
- Back up servers by checking on tables and retrieving items for guests.
- Open and close seating sections according to volume of guests.
- Seat patrons based on guest preferences and seating availability.
- Rearrange tables and chairs for large parties and retrieved high chairs for children.
- Provide patrons with estimated waiting times during peak service hours.
Server
Artemis Whiskey Bar
Victoria, BC
10.2024 - Current
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provide exceptional customer service, upselling premium spirits and menu items.
- Indulge guests in some interesting conversations by narrating a gazillion whiskey stories, offering an ideal entertainment for them with a glass of whiskey in their hands.
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Biryani Palace
Victoria, BC
05.2023 - 11.2024
- Delivered exceptional dining experiences in a busy Indian restaurant, managing multiple tables with efficiency and professionalism.
- Provided detailed knowledge of authentic Indian cuisine to assist guests with informed menu choices.
- Handled special dietary requests and communicated effectively with kitchen staff to ensure accuracy.
- Maintained cleanliness and organization of dining area to uphold high hygiene standards.
- Built rapport with guests to encourage repeat business and positive word-of-mouth.
- Assisted in training new staff and contributed to a collaborative, team-oriented work environment.
Education
Post Degree Diploma - Accounting
Camosun College
Victoria, BC05.2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Up-selling techniques
- Exceptional communication
- Detail-oriented
Languages
English
Full Professional
Accomplishments
- Successfully completed a co-op term during the peak of tax season, contributing to a high volume of personal and corporate tax returns
- Communicated effectively with clients to gather their documents and clarify financial details, ensuring accurate and timely submissions.
Timeline
Host
Cora Breakfast And Lunch
12.2024 - Current
Server
Artemis Whiskey Bar
10.2024 - Current
Server
Biryani Palace
05.2023 - 11.2024
Post Degree Diploma - Accounting
Camosun College