Yashika
Surrey,BC
Summary
Highly motivated customer representative with carrer spent turning prospective into lucrative clients. Poised, sharp and possessing extensive strategy and client engagement experience.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Young India Leadership PVT Ltd
10.2021 - 12.2022
Education
Bachelor of Arts - Art Studies
MMU, NAAC Accredited University, Ambala
India05.2019
High School Diploma -
St. Theresa's Convent School
Karnal, India04.2014
Skills
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Boosted customer retention rates by providing exceptional service and building rapport with clients
- Client needs Assessment
- Implemented new protocols to optimize team performance and deliver consistent results
- Superior time management skills
- Verbal and written communications
- Client Interviews
- Strong relationship building skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
French
Limited Working
Timeline
Customer Service Executive
Young India Leadership PVT Ltd
10.2021 - 12.2022
Bachelor of Arts - Art Studies
MMU, NAAC Accredited University, Ambala
High School Diploma -
St. Theresa's Convent School