Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

YASH GOVINDBHAI SUTARIYA

Marathon

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Clerk

Loblaws
04.2025 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Cook

A&W
04.2024 - 05.2025
  • Always work in a safe and efficient manner in accordance with the Occupational Health & Safety Act and regulations.
  • Daily inspections of workspace and equipment, enter results in logbooks, and report issues to supervisors.
  • Ensure food is safely prepared according to food safety standards set out by the Health Unit.
  • Prepare menu items according to A&W menu.
  • Monitor for product freshness and rotate stock (first in, first out).
  • Engage with team members and collaborate to achieve efficiency and quality.

Financial Service Representative

Gatestone
02.2024 - 05.2024
  • Promotion of financial products and services.
  • Building strong relationships with clients.
  • Commitment to continuous learning and skill enhancement.
  • Open and close accounts, accept payments and exchange foreign currencies.
  • Keep a record of transactions and receive and pay out money.
  • Work with collection agencies, as needed.
  • Support clients to participate in repayment plans by engaging in negation and making interest adjustments as permitted.
  • Following all reporting procedures accurately and in an organized and timely manner.

Crew Trainer and Guest Experience Leader

McDonalds- Union Food Court
09.2022 - 04.2024
  • Always work in a safe and efficient manner in accordance with the Occupational Health & Safety Act and regulations.
  • Welcome guests in a warm and welcoming manner, always offering a friendly and positive response.
  • Conduct new staff orientation and ensure new hires have the information and support to be successful.
  • Train employees in current cooking techniques, safety standards and performing strategies.
  • Maintain cleanliness at workstation by following all restaurant cleaning requirements.
  • Accept customer orders accurately and successfully.
  • Resolve customer complaints, as needed.

Education

Business Diploma - BNT

Fleming College
Toronto, ON

Secondary School - Science

Noori Higher Secondary School
Jamnagar, Gujarat

Skills

  • 2 years of experience in the customer service sector
  • BNT (Business) Diploma at Flemming College in Toronto, ON
  • Ontario Private Security and Investigative Services License, WHMIS, Workplace Health & Safety Training
  • Working towards obtaining Level C First Aid, CPR & AED
  • Fluent in the languages of English, Hindi, and Gujarati
  • Valid Class G2 Ontario Driver’s License
  • Skilled at thoroughly ensuring site security and safely conducting searches in a professional and neutral manner
  • Proficient at monitoring safety and quality to ensure workplace standards are upheld
  • Ability to impeccably follow workplace policies and procedures
  • Strong documentation and reporting skills as set out by workplace policies and procedures
  • Proficient computer skills, including various software systems such as MS Office, record keeping and inventory
  • Strong leadership, management, and conflict resolution skills-committed to positive outcomes
  • Excellent interpersonal skills; always use positive interaction with guests and co-workers
  • Customer/client focused to ensure meeting the needs of each individual with a client centric approach
  • Great communication skills both verbal and written with the ability to assertively communicate directions
  • High attention to detail, work well under pressure and accustomed to working in fast paced environments with the ability to think quickly, respond positively in demanding situations
  • Excellent organizational and time management skills, adept at multitasking and can prioritize tasks with ease
  • Reliable, consistent, dependable, and accurate in carrying out responsibilities-excellent attendance records
  • Strong capacity to work cooperatively as a team member or in self-directed environments, can identify and understand personal values of superiors, subordinates, peers, and others
  • Ability to represent an organization in a professional manner with a positive attitude
  • Always willing to complete all assigned tasks
  • Always demonstrated professionalism and due diligence with a strong sense of ethical practice

Languages

English
Full Professional

Certification

Pharmacy assistant

Private Security License

Safe Food Handling Certificate

Timeline

Clerk

Loblaws
04.2025 - Current

Cook

A&W
04.2024 - 05.2025

Financial Service Representative

Gatestone
02.2024 - 05.2024

Crew Trainer and Guest Experience Leader

McDonalds- Union Food Court
09.2022 - 04.2024

Secondary School - Science

Noori Higher Secondary School

Business Diploma - BNT

Fleming College

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YASH GOVINDBHAI SUTARIYA