Yashdeep Singh
Canada
Summary
Offering customer-focused approach and genuine willingness to learn and grow in dynamic environment. Brings solid foundation in communication and organization, easily adapting to new information and procedures. Ready to use and develop problem-solving and multitasking skills in Administrative role.
Overview
7
7
years of professional experience
Work History
Front Desk Administrator
Microtel Hotel
06.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Industrial Training
Microtel Inn & Suite Hotel
10.2024 - 10.2024
Process Associate - Operations
INTERGLOBE TECHNOLOGIES
10.2021 - 07.2022
- Meeting multiple targets simultaneously through multitasking
- Exceptional Quality Score of 95% throughout
- Collaborated with team members for enhanced process efficiency and productivity.
Industrial Training
The Lodhi Hotel
12.2017 - 04.2018
Education
Administrative Professional - Business Administration
LAKELAND COLLEGE
05.2024
Bachelor of Science - Tourism And Hotel Management
INSTITUTE OF HOTEL MANAGEMENT
11.2020
Skills
- Multitasking
- Adaptability
- Typing
- Quick learner
- Staffing
- Coaching
- Mentoring
- Excellent Listener
- Interaction with Customers
- Decision Making
- MS Office Suite
- Proficient in Administrative Work
- SAPLOGON
- OPERA
- ORS
- Oracle
- AVAYA
- Customer service
- Guest services
- Problem-solving skills
- Time management
- Oral and written communications
- Administrative skills
- Documentation
- File management
- Data entry
- Mail handling
- Prioritization
Accomplishments
- Reward and Recognition Champion, 2021, IGT Solutions
- Exemplary Performance and Exceptional Support
- Worked at Registration table for Inspiring Women Conference, 2024
Languages
English
Full Professional
Hindi
Native or Bilingual
French
Limited Working
Timeline
Industrial Training
Microtel Inn & Suite Hotel
10.2024 - 10.2024
Front Desk Administrator
Microtel Hotel
06.2024 - Current
Process Associate - Operations
INTERGLOBE TECHNOLOGIES
10.2021 - 07.2022
Industrial Training
The Lodhi Hotel
12.2017 - 04.2018
Administrative Professional - Business Administration
LAKELAND COLLEGE
Bachelor of Science - Tourism And Hotel Management
INSTITUTE OF HOTEL MANAGEMENT
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