Yashaswini Verma
Summary
Responsible Cashier proficient in handling money, restocking merchandise, and helping customers locate products. Good listening skills combined with an attentive and detail-oriented nature. Proficient in operating POS systems and handling various forms of payment. Skilled in multitasking and maintaining composure in fast-paced settings and challenging environments. Adept at fostering positive customer relationships and resolving issues promptly. Keen to leverage expertise in providing efficient and friendly service to enhance the customer experience. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Cashier/Front Desk Attendant
01.2024 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints with professionalism and empathy, leading to improved customer relations and loyalty.
- Greeted customers with a warm and friendly demeanor, assisting as needed.
- Operated POS systems to process transactions accurately and efficiently, including cash, credit card, and mobile payments.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- · Managed phone lines effectively, while maintaining excellent customer service standards.
Quality Assurance Assistant
09.2022 - 10.2023
- Improved product quality by conducting thorough inspections and identifying defects in the early stages of production.
- Assisted in the development of new testing procedures for enhanced product performance and reliability.
- Collaborated with cross-functional teams to identify areas for process improvement and implement corrective actions.
- Collected and analyzed data related to product quality, performance, and customer feedback, identifying trends and areas for improvement.
Checkout Operator
03.2021 - 05.2022
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments, ensuring correct pricing, and applying discounts or promotions as needed.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
Education
Bachelor of Science - Health Care Administration
St. Lawrence College
Kingston, ON04.2025
Bachelor of Science - Bachelor of Pharmacy
Rayat Bahra University
Patiala, India07.2022
Skills
- Cash Handling
- Customer Assistance
- Multi-Line Phone Systems
- Greeting guests
- Team contribution
- Precision-focused
- Adaptability
- Improvement plans
- Enthusiastic
- Solution-oriented
- Decision-Making
- Excellent communication and interpersonal skills
Timeline
Cashier/Front Desk Attendant
01.2024 - Current
Quality Assurance Assistant
09.2022 - 10.2023
Checkout Operator
03.2021 - 05.2022
Bachelor of Science - Health Care Administration
St. Lawrence College
Bachelor of Science - Bachelor of Pharmacy
Rayat Bahra University
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