Yashaswini Ramnarain
Student
Windsor,ON
Summary
Experienced Customer Service Representative fluent in English, French, Hindi and Haitian Creole language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Bilingual Customer Service Representative
Canpar express
Windsor, ON
08.2021 - 04.2022
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Answer customer questions about products or services and reconcile cash drawers and sales receipts
- Provide a positive customer experience with fair, friendly, and courteous service
- Process transactions
- Maintain a safe and clean working environment by complying with procedures, rules, and regulations
Swim Coach
Jack of Sports
Toronto, ON
09.2018 - 08.2021
- Demonstrated all swimming strokes and observed the children carefully to correct technique and form
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Optimized learning plans, quantifying student progress through test administrations
- Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success
Cashier
The Roti Hut
Toronto, Ontario
06.2020 - 05.2021
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Created price tags and merchandise signs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Cashier
Barista, Kung Fu Tea
Toronto, ON
02.2021 - 05.2021
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Maintained compliance with company policies and procedures for food safety, sanitation and quality
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Receiving and processing customer payments
Co-op- Teacher's Assistant
Agincourt Collegiate Institute
Toronto, ON
10.2019 - 04.2020
- Created lesson materials, visuals and digital presentations to supplement lesson plans
- Tutored struggling students individually and in small groups to reinforce learning concepts
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations
- Aided teacher with classroom instruction and provided clerical support for diverse needs
- Kept classroom clean, neat and properly sanitized for students health and classroom efficiency
Co-op- Office Assistant
Toronto Housing
Toronto, ON
10.2018 - 06.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Administered property-related budgets, reviewing invoices and tracked costs
- Promoted positive company and owner relationships through proactive attention to concerns
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
Co-op- ECE Assistant
Petit Pearson Child Care Centre
North York, ON
06.2016 - 09.2016
- Partnered with teacher to plan and implement lessons following schools curriculum, goals, objectives and philosophies
- Retained interest and maximized receptive learning by educating students using hands-on instructional techniques
- Assisted teacher with preparation of lunches and healthy snacks
- Supported classroom activities, including tutoring, grading homework and reviewing quizzes
- Used behavior modelling and specialized teaching techniques to share and reinforce social skills
Education
Social Work
University of Windsor
Windsor, ON 09.2021 - Current
No Degree - Social Work
McMaster University
Hamilton, ON 05.2001 -
High School Diploma -
Agincourt Collegiate Institute
09.2016 - 06.2020
Skills
Customer service (7 years)undefined
Certification
Emergency First Aid with CPR-B Certificate
Timeline
Social Work
University of Windsor
09.2021 - Current
Bilingual Customer Service Representative
Canpar express
08.2021 - 04.2022
[AEC/DEP Or Skilled Trade Certificate in Psychology, Yale University
04-2021
Cashier
Barista, Kung Fu Tea
02.2021 - 05.2021
Cashier
The Roti Hut
06.2020 - 05.2021
Co-op- Teacher's Assistant
Agincourt Collegiate Institute
10.2019 - 04.2020
Co-op- Office Assistant
Toronto Housing
10.2018 - 06.2019
Swim Coach
Jack of Sports
09.2018 - 08.2021
High School Diploma -
Agincourt Collegiate Institute
09.2016 - 06.2020
Co-op- ECE Assistant
Petit Pearson Child Care Centre
06.2016 - 09.2016
Emergency First Aid with CPR-B Certificate
08-2015
No Degree - Social Work
McMaster University
05.2001 -
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