Yashaswi Khanal
Surrey,Bc
Summary
Qualified and customer care-based Front Office Specialist with at least 2 years of experience in front desk operations and guest services. Demonstrated skills in serving as a communications hub of the hotel, addressing the inquiries of the guests and addressing defects with a high level of attentiveness. Master of delivering effective services and valuable experiences without losing temper and being rude in a busy setting.
Overview
5
5
years of professional experience
Work History
Front Desk Attendant
Bar-El Building Maintenance Ltd
11.2023 - 12.2025
- Managed front-desk operations by overseeing secure access control and visitor registration during peak hours to ensure a seamless entry experience.
- Specialized in discreet professionalism, handling sensitive guest information and facility issues with total confidentiality and poise.
- Applied proactive conflict resolution methods to handle guest concerns, taking ownership of requests to ensure a positive resolution.
- Developed site-specific communication protocols that improved resident awareness and highlighted property transparency and safety.
- Monitored the service center and emergency lines, acting as the central liaison to ensure all defect reporting was logged accurately for relevant departments.
Sales Associate
Blackhill
Kathamandu, Nepal
03.2021 - 05.2023
- Assisted customers with product selection and inquiries to enhance satisfaction and drive sales.
- Maintained knowledge of current promotions and inventory to provide accurate information to clients.
- Executed merchandising strategies to optimize product placement and visibility on the sales floor.
- Executed merchandising strategies to optimize product placement and visibility on sales floor.
- Built relationships with customers to encourage repeat business.
- Trained new team members on customer service protocols and operational procedures for improved efficiency.
Education
BBA - Business Administration
University Canada West
02.2026
Skills
- Strong multitasking
- Problem-solving skills
- Guest relations
- Efficient organization
Languages
English
Full Professional
Hindi
Elementary
Timeline
Front Desk Attendant
Bar-El Building Maintenance Ltd
11.2023 - 12.2025
Sales Associate
Blackhill
03.2021 - 05.2023
BBA - Business Administration
University Canada West