Summary
Overview
Work History
Education
Skills
Timeline
Generic

YASHASWI ADVALA

Mississauga,Ontario

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

5
5
years of professional experience

Work History

Security Supervisor

Elite Condo Concierge
Toronto, Ontario
08.2024 - Current
  • Ensured security staff is properly trained in accordance with company policies and local regulations.
  • Provided security team leadership and contributed to on-call duties.
  • Facilitated communication between security team and other departments for a cohesive environment.
  • Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
  • Upheld strict confidentiality regarding sensitive information and security measures.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

HR Intern

GAO Tek
Toronto, Ontario
12.2023 - 05.2024
  • Analyzed resumes to assess qualifications for open positions.
  • Managed the onboarding process for new hires, including orientation and paperwork completion.
  • Coordinated training sessions for new staff members and existing employees.
  • Created job postings and placed them on various job boards and websites.
  • Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
  • Scheduled and conducted new employee orientations.

Brand Promoter

Marico
Hyderbad, India
10.2021 - 12.2022
  • Organized events to introduce new products or promote existing ones.
  • Conducted market research surveys to identify customer preferences for products and services.
  • Collected data from customer feedback forms and used it to improve customer service experience.
  • Interacted with clients via email and phone calls to address inquiries regarding products or services offered by the company.

Customer Service Representative

Axis Bank
Hyderabad, India
03.2020 - 08.2021
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference..
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs

Education

PGDM - Human Resources And Business Management

Algoma University
Brampton, ON
08-2024

PGDM - Marketing Management

VJIM
Hyderabad, India
05-2020

Bachelor of Science - Electrical And Electronics Engineering

Kakatiya University
Hyderabad, India
05-2017

Skills

  • Customer service
  • Conflict resolution
  • Effective communication
  • Problem-solving
  • Strong teamwork
  • Adaptability and flexibility
  • Client relations

Timeline

Security Supervisor

Elite Condo Concierge
08.2024 - Current

HR Intern

GAO Tek
12.2023 - 05.2024

Brand Promoter

Marico
10.2021 - 12.2022

Customer Service Representative

Axis Bank
03.2020 - 08.2021

PGDM - Human Resources And Business Management

Algoma University

PGDM - Marketing Management

VJIM

Bachelor of Science - Electrical And Electronics Engineering

Kakatiya University

Similar Profiles

CREATE PROFILE
YASHASWI ADVALA