Yash Shah
Toronto,Ontario
Summary
Enthusiastic, friendly and Multitasking Business Process Analyst supporting definition and implementation of strategic initiatives for business transformation. Remaining composed in all types of situations. 5 Years of experience in Customer Relationship, Warehousing, ERP systems, and Job motto is personal development along with growth of the company.
Overview
4
4
years of professional experience
Work History
Business Development Manager
Hastimal Manikchand
Mumbai, Maharashtra
04.2021 - 08.2022
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Applied strategic negotiation and sales closing skills to bring in 35 new accounts over 5 months.
Retail Warehouse Associate
Hastimal Manikchand
Mumbai, Maharashtra
02.2019 - 03.2021
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed over 15 customer orders each day in warehouse setting.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Customer Relationship Manager
Hastimal Manikchand
Mumbai, Maharashtra
12.2018 - 01.2019
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Made customers aware of current and new programs and services.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 20% increase in sales
Assistant System Engineer
Tata Consultancy Services
Mumbai, Maharashtra
11.2017 - 11.2018
- Maintained computer systems, installed, and upgraded new systems.
- Tracked problematic system errors by implementing various user support tracking metrics.
- Analyzed and managed software patches and versions necessary for successful operating system upgrades.
- Monitored technical integrity of assigned work orders and deliverables, maintaining customer satisfaction rating of 97%.
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
Education
Post Graduate Certificate - Business Administration
Humber College
Downtown Toronto04.2023
Bachelor's Degree in Engineering - Electronics and Telecommunications
Fr. Conceicao Rodrigues Institute of Technology
Mumbai, India05.2017
Skills
- MS-Excel
- Cash Handling
- Customer Satisfaction
- Customer Needs Assessments
- Attention to Detail
- Time Management
- Staff Coaching and Training
- Retail Operations
- POS System Troubleshooting
- Warehouse Logistics
- Quantity Calculations
- Business Analysis
- POS System Operations
- Enterprise Sales
Accomplishments
- Awarded with the 'On the Spot Award' for excellence in Ready service and timely completion of task
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved increase in Sales by introducing online platform for company during Covid-19.
- Increased yearly revenue by 15% in 2020, when major company had faced losses.
Timeline
Business Development Manager
Hastimal Manikchand
04.2021 - 08.2022
Retail Warehouse Associate
Hastimal Manikchand
02.2019 - 03.2021
Customer Relationship Manager
Hastimal Manikchand
12.2018 - 01.2019
Assistant System Engineer
Tata Consultancy Services
11.2017 - 11.2018
Post Graduate Certificate - Business Administration
Humber College
Bachelor's Degree in Engineering - Electronics and Telecommunications
Fr. Conceicao Rodrigues Institute of Technology
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