Yash Sathwara
Scarborough,ON
Summary
To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Technical Sales Representative
Voysus Connection Experts,
Scarborough, Ontario
06.2021 - Current
- Customer Service, Customer Solutions
- Proficiency in using SAP system
- Ability to manage CMS
- Selling HVAC Equipment’s (Water heaters, Gas Furnace, Central AC) By advising them which type of unit will be best suitable for their house and setting up an appointment by assigning a Technician at the Customers Property
- Approaching the customer in the best and the most positive way
- Managing Escalated Customers and resolving their issues
- Taking ownership of each customer needs and requirements and emailing to install as well as service manager or the work force team here and there when required
- Contacting existing Voysus customers and selling different plans to maintain sales relationship with existing clients
- Handling customer service inquiries from existing and new customers across Canada to provide services that suits customer needs
- Upgrading existing customers to a combo plan for a better value by understanding Clients needs and assist in the selection of product and services that best suits their needs
- Maintaining updated technical product or service knowledge to describe the features and benefits to customers and answer questions that the client may have about the product or services
- Advising customers about the plan’s cost by explaining their benefits and stating how much they can potentially save
- Conducting courtesy customer service calls to new plan holders, updating current information as per customer profile requirements to maintain after sales rental customer record
- Receiving inbound customer service or sales call for various plans
- Answering any questions/inquiries that may have or resolving any issues that customer may have faced by probing or troubleshooting problems to a certain extent and providing ongoing support.
Research Associate
InfoAnalytica
Ahmedabad
04.2018 - 06.2019
- I used to give great and engaging customer experience by using InfoAnalyticas marketing intelligence and research insights
- As a team we did analysis of the most recent trends and we used to identify major competitors and their offerings
- I did projects for DHL, Amazon, T- mobile and provided their clients with great customer service and an engaging experience
- We followed ABM (Account - based Marketing) through predictive lead scoring
- Specific needs of our clients target audiences was being identified by us, and I used to analyze technology stack for their campaign
- I had chance to performed with different teams with employees at different positions and I did great job in each project.
Education
Global Business Management - Business Management
Mohawk College
Hamilton, ON 09.2019 - 04.2021
Bachelor of Business Administration - undefined
Ahmedabad University
06.2014 - 04.2017
Financial Services
Canadian Security Course
Toronto, ON 02.2023 - Current
Skills
Great presentation and Communication skillsundefined
Gymming, Reading Books
I am someone who is passionate about my physique and is my daily life challenges. I am highly Motivated individual who believes in himself.
I read motivational books and books which is related to cosmology.
Timeline
Financial Services
Canadian Security Course
02.2023 - Current
Technical Sales Representative
Voysus Connection Experts,
06.2021 - Current
Global Business Management - Business Management
Mohawk College
09.2019 - 04.2021
Research Associate
InfoAnalytica
04.2018 - 06.2019
Bachelor of Business Administration - undefined
Ahmedabad University
06.2014 - 04.2017
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