Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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YASH PATEL

North York,Canada

Summary

Dynamic, client-focused professional with over four years of experience in customer service, sales, and relationship management within fast-paced environments. Expertise in building trust and identifying client needs while delivering tailored solutions that enhance customer satisfaction and drive revenue growth. Proven skills in cross-selling, problem-solving, and addressing client concerns with empathy and professionalism. Proficient in CRM systems, data management, and digital platforms, demonstrating a strong ability to collaborate effectively to achieve team and individual sales targets.

Overview

5
5
years of professional experience

Work History

Technical Sales Representative

Voysus Connections Experts Inc. (Reliance Home Comfort)
10.2021 - 09.2024
  • Delivered high-quality customer service and built trust through clear communication and empathy during client interactions.
  • Applied needs-based assessments to provide clients with suitable solutions, maximizing cross-selling opportunities and improving retention.
  • Maintained accurate CRM records and adhered to compliance procedures while handling sensitive client information.
  • Collaborated with managers and other departments to resolve complex client concerns at first point of contact.
  • Consistently achieved sales goals and recognized with multiple awards for exceeding performance targets.
  • Provide insightful guidance during every customer interaction to create an outstanding experience.
  • Actively engage as a team member, fostering a positive work atmosphere that encourages business service, quality, innovation,and collaboration, while ensuring timely communication of issues or relevant updates.
  • Offer polite, efficient, and professional customer service, ensuring inquiries, advice, and issues are addressed promptly and effectively in any situation.
  • Capable of working both independently and as part of a team, delivering high-quality service while maintaining attention to detail.

Customer Service Representative

Enterprises Carosielli Inc.
07.2019 - 03.2021
  • Cultivated and strengthened client relationships through exceptional service and proactive engagement.
  • Identified client needs, educated them on product and service options, and recommended solutions to enhance satisfaction.
  • Resolved client concerns quickly and effectively, ensuring positive experiences and repeat business and escalate if required.
  • Achieved revenue targets by promoting products and services through inbound and outbound communication.
  • Leveraged digital tools and resources to streamline client interactions and maintain regulatory compliance.
  • Identify opportunities to offer additional products or services and refer customers/partners to relevant internal experts for further assistance.

Education

Post Graduate Diploma -

Herzing College
Montreal
12.2020

Bachelor of Engineering - Civil Engineering

Gujarat Technological University
Ahmedabad
05.2016

Skills

  • Insurance & Risk Awareness
  • Customer Relationship Management
  • Cross-Selling & Upselling
  • Needs-Based Assessments
  • Communication & Active Listening
  • Conflict Resolution
  • Digital Literacy (CRM, Microsoft Office, Tablets, Smartphones)
  • Time Management
  • Team Collaboration
  • Problem Solving
  • Regulatory Compliance Awareness
  • Cold calling
  • Remote sales
  • Email communication

Accomplishments

  • Q2 Spotlight award, March 2024
  • Employee of the month award, April 2023
  • Develop our colleagues award
  • Above and beyond award

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual

Timeline

Technical Sales Representative

Voysus Connections Experts Inc. (Reliance Home Comfort)
10.2021 - 09.2024

Customer Service Representative

Enterprises Carosielli Inc.
07.2019 - 03.2021

Post Graduate Diploma -

Herzing College

Bachelor of Engineering - Civil Engineering

Gujarat Technological University

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YASH PATEL