YASH PATEL

• Conducted regular inventory counts to maintain accurate stock levels.

• Utilized inventory tracking software to update records and reconcile discrepancies.

• Identified and investigated inventory discrepancies, implementing corrective actions as needed.

• Collaborated with purchasing and warehouse teams to ensure timely replenishment of stock.

• Assisted in the implementation of inventory control procedures to optimize efficiency and accuracy.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.

• Identified and assessed customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provided accurate, valid and complete information by using the right methods/tools

• Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Maintained customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

• Performed other related duties as assigned.

Performed regular reviews of customer consumption against min/max levels and engages appropriate individuals and processes when adjustments are needed