Yash Kamal Patel
Barrie,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
WALMART INC.
08.2023 - Current
- My role was to provide excellent customer service
- Assist customers with information, refunds, exchanges, and directions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Finance and Administration Officer
JAY RAJ ENTERPRISES LIMITED
08.2022 - 03.2023
- In my capacity as a Finance and Administration Officer at Jay Raj, I was responsible for various critical functions including bookkeeping, payroll management for employees, and overall financial management of the company
- Additionally, I contributed to the company's market presence through social marketing initiatives
- Contributed to long-term planning discussions by providing insightful data-driven recommendations on financial strategies.
- Increased cash flow management efficiency, optimizing accounts receivable and payable procedures.
- Facilitated internal audits to maintain adherence to company policies and industry regulations.
- Optimized resource allocation through effective budget management, resulting in reduced operational costs.
Education
Diploma - Business Management
Georgian College of Applied Arts And Technology
Barrie, None08.2024
High School - Pearson edexcel curriculum
ARYA VEDIC ACADEMY
06.2022
Skills
- Documentation
- Building rapport
- Product and service solutions
- Office equipment proficiency
- Brand representation
- Record preparation
- Western union banking support
- Customer Relationship Management
Availability
Open availability, Full time
Languages
English
Full Professional
Timeline
Customer Service Representative
WALMART INC.
08.2023 - Current
Finance and Administration Officer
JAY RAJ ENTERPRISES LIMITED
08.2022 - 03.2023
High School - Pearson edexcel curriculum
ARYA VEDIC ACADEMY
Diploma - Business Management
Georgian College of Applied Arts And Technology
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