Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic
Yash Patel

Yash Patel

Winnipeg,Manitoba

Summary

As a certified IELTS professional, I have honed my language skills and communication abilities to a high standard. I further refined these skills during my tenure as a customer representative at Dollar Tree, where I provided exceptional customer service and developed strong interpersonal skills. Additionally, I had the opportunity to transition to a part-time role where I gained valuable experience in security and safety measures, highlighting my adaptability and willingness to learn new skills.

My current focus lies in expanding my technical skills in programming languages and information systems, with a particular interest in software and web development. I have a passion for learning and thrive in problem-solving scenarios, which enables me to contribute effectively to any team or project. I am also open to exploring opportunities in freelancing, as it provides a flexible and diverse work environment.

In addition to my recent experiences, I have also worked as an assistant at The University of Winnipeg, where I provided administrative support to faculty and staff. In this role, I was responsible for various tasks such as maintaining and updating files, records, and databases, assisting with event planning and coordination, drafting and proofreading correspondence; and managing office supplies and equipment.

Currently, I am engaged in a project at The University of Winnipeg, where I am providing a range of care services to individuals who require assistance with their daily living activities such as dressing, grooming, and meal preparation. I am dedicated to creating personalized care plans that cater to the specific needs and preferences of each client, ensuring their comfort and well-being.

Overview

3
3
years of professional experience
1
1
Certification

Work History

EXPERIENCE Administrative Assistant

The University of Winnipeg
Winnipeg, CA
09.2022 - Current
  • Provide administrative support to faculty and staff at the University of Winnipeg
  • Maintain and update files, records, and databases
  • Assist with event planning and coordination, such as conferences, workshops, and seminars
  • Draft and proofread correspondence, reports, and other documents
  • Manage office supplies and equipment, and order new supplies as needed
  • Process and distribute incoming and outgoing mail and packages
  • Assist with processing invoices and reimbursements
  • Perform other duties as assigned by supervisor.

Security Guard

The Marlborough Hotel
Winnipeg, CA
05.2022 - Current
  • Severe Detect, Deter, and report
  • Patrolling the hotel looking for
  • Intruders and trespassers
  • Need to manage several critical
  • Situations
  • Have tackled many severe accidents like intruding, fights, etc
  • Take proper action as required to secure guests and staff of the hotel
  • Reference- John Barnes, Head of Security, Phone - +1(431)-688-2377
  • Reference - Rakib, General Manager, Phone - +1(204)

Project Team Leader

Aware Care LTD, The University of Winnipeg
Winnipeg, Manitoba
01.2023 - 04.2023
  • Providing a range of care services to individuals who require assistance with daily living activities, such as dressing, grooming, bathing, and meal preparation
  • Offering personalized care plans that are tailored to each client's specific needs and preferences
  • Providing services to individuals with a variety of health conditions, including dementia,
  • Alzheimer's, Parkinson's, and other chronic illnesses
  • Offering skilled nursing care services, such as wound care, medication management, and other medical treatments
  • Providing physical therapy, occupational therapy, and speech therapy services to help clients improve mobility, strength, and communication skills
  • Offering respite care services to provide relief to family caregivers who need a break from caring for their loved ones
  • Providing companionship services to help clients stay socially engaged and connected with others
  • Offering transportation services to help clients get to appointments, run errands, and attend social activities
  • Providing 24/7 care services to ensure clients have access to support and assistance whenever needed
  • Collaborating with other healthcare professionals to ensure clients receive comprehensive care that meets their needs.

Customer Service Representative

Dollar Tree Stores
Winnipeg, CA
01.2022 - 06.2022
  • Greeting customers as they enter the store and providing friendly and helpful customer service throughout their shopping experience
  • Operating the cash register and processing transactions accurately and efficiently, including handling cash, credit/debit cards, and other forms of payment
  • Bagging items and assisting customers with carrying out their purchases
  • Answering questions about products, pricing, and store policies
  • Restocking shelves and maintaining a clean and organized store environment
  • Identifying and resolving customer issues or complaints and escalating to a supervisor when necessary
  • Assisting with inventory management, such as conducting stock checks and receiving new merchandise
  • Shipments
  • Following all safety and security procedures, including proper handling of cash and merchandise
  • Performing other duties as assigned by the store manager or supervisor.

IELTS Instructor

English World
Ahmedabad, IND
07.2021 - 11.2021
  • Planning and delivering high-quality IELTS preparation courses for individuals or groups of employees
  • Evaluating students' language proficiency levels and providing feedback on areas for improvement
  • Developing lesson plans and instructional materials that align with IELTS test requirements and objectives
  • Administering practice tests and providing guidance on test-taking strategies
  • Monitoring and assessing students' progress, and adapting instruction as needed to ensure optimal learning outcomes
  • Providing individualized feedback and coaching to help students improve their speaking, writing, reading, and listening skills
  • Facilitating classroom discussions and activities that encourage active participation and engagement
  • Managing class materials, including textbooks, handouts, and multimedia resources
  • Maintaining accurate records of attendance, grades, and student progress
  • Collaborating with other instructors and staff to ensure a positive and productive learning environment
  • Staying up to date with changes and updates to the IELTS exam and related resources

Customer Service Specialist

UTM Tourism Services Pvt.Ltd
Ahmedabad, IND
05.2021 - 11.2021
  • Providing excellent customer service to clients who are planning or booking travel arrangements
  • Communicating with clients via phone, email, or in-person to answer questions, provide guidance, and offer recommendations for travel options
  • Assisting clients with booking flights, accommodations, rental cars, and other travel-related services
  • Collaborating with other team members to create customized travel packages that meet clients' needs and preferences
  • Processing payments and managing client accounts, including issuing refunds or making changes to reservations as needed
  • Resolving customer complaints or issues related to travel arrangements and escalating to a supervisor if necessary
  • Keeping up to date on industry trends and changes to travel policies and regulations
  • Maintaining accurate records of client interactions, bookings, and payments
  • Developing and maintaining relationships with travel vendors, such as airlines, hotels, and car rental companies
  • Providing travel recommendations and advice to clients based on their destination, budget, and preferences
  • Continuously improving customer service skills and knowledge through training and professional development opportunities.

Education

High School Diploma -

CDAC
Ahmedabad,GJ
11.2021

Applied Bachelor"s Degree - Computer Science – Information Systems, Statistics

The University of Winnipeg
Winnipeg, MB

Skills

  • Front end:
  • HTML5, CSS5, Bootstrap5, JavaScript, responsive design, testing, and debugging
  • Back end: Database Management System (DBMS), Software Requirements, Database Design,
  • Data Analysis, Core Java, C, and C
  • Calendar Management
  • Microsoft Office
  • Computer Skills
  • Mail Sorting and Distribution
  • File and Record Keeping
  • Document Control
  • Basic Mathematics
  • Support Services
  • Verbal and Written Communication
  • Data Confidentiality
  • Data Entry

Certification

Smart choice certification Smart Choice LTD 2023 Verified by smart choice. IELTS instructor Certificate English World 2021 Verified by English World

Languages

English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Punjabi
Professional
French
Elementary

Timeline

Project Team Leader

Aware Care LTD, The University of Winnipeg
01.2023 - 04.2023

EXPERIENCE Administrative Assistant

The University of Winnipeg
09.2022 - Current

Security Guard

The Marlborough Hotel
05.2022 - Current

Customer Service Representative

Dollar Tree Stores
01.2022 - 06.2022

IELTS Instructor

English World
07.2021 - 11.2021

Customer Service Specialist

UTM Tourism Services Pvt.Ltd
05.2021 - 11.2021

High School Diploma -

CDAC

Applied Bachelor"s Degree - Computer Science – Information Systems, Statistics

The University of Winnipeg
Yash Patel