Yash Nayak
Concierge
Burnaby,Canada
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Residential Tower Concierge
Fivestar
11.2023 - Current
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Monitored amenity booking.
- Performed pre and post-inspection for the amenity booking.
- Performed security patrols.
- Maintaining cash and cheque payment receipts.
- Monitored elevator bookings, Move in and move-outs.
- Replying to clients through phone and emails, solving their problems.
- Receiving and organizing packages for residents and informing them about packages through text messages.
Residential Tower Concierge
Guardtech
11.2022 - 10.2023
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of the concierge desk and monitored staff performance to proactively address inefficiencies.
- Responded to guest inquiries to maximize guest satisfaction.
- Monitored amenity booking.
- Performed pre and post-inspection for the amenity booking.
- Performed security patrols.
- Maintaining cash and cheque payment receipts.
- Monitored elevator bookings, Move in and move-outs.
- Replying to clients through phone and emails, solving their problems.
- Receiving and organizing packages for residents and informing them about packages through text messages.
Residential Tower Concierge
CMI Concierge & Security
04.2022 - 10.2022
- Monitored amenity booking.
- Performed pre and post-inspection for the amenity booking.
- Performed security patrols.
- Maintaining cash and cheque payment receipts.
- Monitored elevator bookings, Move in and move-outs.
- Replying to clients through phone and emails, solving their problems.
- Receiving and organizing packages for residents and informing them about packages through text messages.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Front Desk Receptionist
POSH MORADO
07.2018 - 04.2021
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
International Business Management -
Seneca College
Toronto, Canada. 05.2021 - 05.2022
MBA - Marketing
GLS UNIVERSITY
India 09.2018 - 07.2020
BBA - Marketing Management
GLS UNIVERSITY
India 08.2015 - 04.2018
Skills
Time management
Spreadsheet management
Communication Skills
Advanced MS Office Suite
Documentation and reporting
Filing and data archiving
Microsoft Office Suite proficiency
Multitasking Skills
Managerial skills
Organizational Skills
CRM
Attention to detail
Verbal and written communication
Guest services
Administrative support
Timeline
Residential Tower Concierge
Fivestar
11.2023 - Current
Residential Tower Concierge
Guardtech
11.2022 - 10.2023
Residential Tower Concierge
CMI Concierge & Security
04.2022 - 10.2022
International Business Management -
Seneca College
05.2021 - 05.2022
MBA - Marketing
GLS UNIVERSITY
09.2018 - 07.2020
Front Desk Receptionist
POSH MORADO
07.2018 - 04.2021
BBA - Marketing Management
GLS UNIVERSITY
08.2015 - 04.2018