YASH LIMBACHIYA

• Assisted customers by answering questions and fulfilling requests.
• Operated the drive-through and sales register quickly and efficiently.
• Consistently provided friendly guest service and heartfelt hospitality.
• Used coordination and planning skills to achieve results according to schedule.
• Increased sales significantly by upselling higher-end products to customers.
• Cultivated warm relationships with regular customers.

• Conducted financial transactions using cash registers by taking cash in exchange for the items sold.
• Scanned merchandise to determine prices and provide customers with information on what needs to be paid.
• Worked to ensure a positive and hassle-free customer experience and created price tags and merchandise signs.
• Processed customer refunds and exchanges according to established guidelines.
• Restocked and organized merchandise in front lanes and helped customers complete purchases, locate items and join reward programs.

• Assessed customers' current capabilities and needs to identify potential cots (commercial off-the-shelf) products as solutions.
• Worked with technical teams to determine and justify a solution approach that maximizes customer value through improvements to workflow, production, efficiency and/or effectiveness.
• Provided technical and non-technical assistance to the PMO (Project Management) to develop project documentation.
• Worked with the technical development team to ensure that requirements are effectively implemented
• Worked with project/business stakeholders and/or users to facilitate user acceptance testing
• Lead the development team through the working phase of the project by researching and answering questions about the defined work, identifying bugs and assisting in technical roadblocks -escalating as defined in the project's technical escalation process.
• Created and maintained the testing plan for the project following an iterative development methodology.
• Designed Excel spreadsheet to estimate costs of future custom projects for clients.
• Used both qualitative and quantitative analysis techniques frequently.
• Gathered and documented requirements for projects.
• Worked with IT team members on systems automation and advancement initiatives.
• Assisted data team with analysis of client's business operations to uncover areas of improvement and implement solutions to address future growth and requirements.
• Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.

Responsibilities:

• Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
• Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
• Developed design to advance continuous improvement, competitive advantage, and profitable growth.
• Lead business process and workflow mapping/analysis using data capture and modelling technologies, methods, and tools.
• Analyzed business, user and technical requirements for proposed SAS, web-based and system solutions.
• Completed in-depth analyses for business-optimization projects, reporting tools, back-office programs, and payment-processing apps.

Measurable outcomes:

• Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation, and relocation strategies
• Partnered with developers to automate manual processes, saving time and money while decreasing errors
• Credited as a primary driving force behind a 5% increase in margins this fiscal year
• Collaborated with stakeholder groups across the organization to ensure business and technology alignment
• Proposed solutions meeting defined specifications and needs
• Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of enterprise implementations for up to 12,000 global users
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
• Assessed business requirements to forecast annual budgetary operational costs.
• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.

Tech Stack: Tableau, ServiceNow, SAP, ERP Tools, Power BI, MS Excel, MS Visio, SQL queries, CRM tools, Microsoft Teams, Confluence – JIRA, Microsoft Project, Talend Big-Data Platform, IBM DataStage & Design, Service-Now and Citrix Automation etc.