Summary
Overview
Work History
Education
Skills
Certification
Languages
Reference
Timeline
Generic

Yash Kumar

Halifax,NS

Summary

Accomplished professional with a proven track record at Starbucks, adept in Customer Relationship Management and strategic planning. Excelled in creating personalized experiences, enhancing sales through effective communication, and leading teams with respect and efficiency. Skilled in 3 year safe driving and problem-solving, consistently delivering high-quality service and operational excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
09.2023 - Current
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Letter Carrier

Canada Post
09.2023 - Current
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Planned and cased mail in sequence of delivery for designated route.

Delivery Driver

Intelcom Express
08.2020 - 04.2023
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.

Manager

A&W® Restaurants
08.2019 - 04.2023
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Undergraduate Diploma - Business Accounting

Mohawk College of Applied Arts And Technology
Hamilton, ON
06.2019

Skills

  • Customer Relationship Management (CRM)
  • Time Management
  • Punctuality
  • Clean Driving Record
  • Vehicle Inspection
  • Safe Driving
  • Strategic Planning
  • Quick Decision Making
  • Effective Communication Trilingual
  • Strong Problem Solving

Certification

Workplace Standard First Aid CPR/AED, Life start First Aid & Safety Training- 2022

Languages

English
Hindi
Punjabi
Urdu

Reference

Reference available upon request 

Timeline

Barista

Starbucks
09.2023 - Current

Letter Carrier

Canada Post
09.2023 - Current

Delivery Driver

Intelcom Express
08.2020 - 04.2023

Manager

A&W® Restaurants
08.2019 - 04.2023

Undergraduate Diploma - Business Accounting

Mohawk College of Applied Arts And Technology

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Yash Kumar