Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
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Yash Kothari

Summary

Dynamic professional with extensive experience in mortgage industry and superior customer service. Skilled in leveraging communication and underwriting acumen to drive operational success and foster team collaboration, ensuring high-quality service delivery.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Branch Manager

goeasy Ltd.
Mississauga, Canada
05.2022 - Current
  • Maximizing sales revenues by administrating customer accounts, providing input to every sale
  • Managing staff and daily operations including the implementation of new corporate strategies and operational processes
  • Providing superior customer sales experiences by quickly and professionally handling customer inquiries while promoting and selling financial services

Team Leader

Purolator Inc.
Etobicoke, Canada
10.2020 - Current
  • Unloading all curbside vehicles
  • Loading line haul trailers to ensure all pre-scheduled departures are met
  • Scanning/Cubing/Reweighing
  • Building positive relationships with team (couriers, lead hands and sorters)
  • Working with conveyor and roller belts, inside trailers, cargo containers and package vehicles

Financial Services Representative

goeasy Ltd.
Toronto, Canada
06.2021 - 04.2022
  • Capitalized on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities while clearly and openly communicating the terms and conditions of our financial products
  • Reviewed and evaluated online financial loan applications, assess the applicants' credit worthiness, perform financial analysis, and other risk assessments to improve quality of the sale and limit future collection items
  • Managed collections activities for all past due financial accounts, maintaining an impeccable level of service
  • Accurately secured all required information to fulfill customer applications for products and maintain information and records to limit errors

Sales Associate

7-Eleven
Toronto, Canada
05.2020 - 10.2020
  • Maintaining daily transactions.
  • Providing prompt, efficient and courteous customer service
  • Performing all regular cleaning activities and other tasks that are included on job assignments
  • Forecasting, order and stock merchandise
  • Have been awarded as an employee of the month for outstanding performance.

Market Research Interviewer

Numeris
Toronto, Canada
01.2020 - 05.2020
  • Conducting telephone interviews with the public to collect data for Numeris and MRD studies.
  • Ensuring quality of interviews by adhering to guidelines and instructions.
  • Carrying out other support and tasks within the RCC as required by management.
  • Providing internal and external customer service to peers throughout the company.

Education

Ontario Graduate Certificate - Global Business Management

Humber College
Ontario
01.2021

Post Graduate Diploma - International Trade

NMIMS Global Access School for Continuing Education
01.2019

Bachelor of Business Administration - BBA - Marketing

University of Mumbai
01.2018

Skills

  • REMIC Certified
  • Attention to Detail
  • Underwriting Expertise
  • Excellent Communication Skills

Websites

Certification

  • REMIC
  • Respect in the Workplace
  • Work Smarter, Not Harder: Time Management for Personal & Professional Productivity
  • Personal Branding: Stand Out and Succeed
  • Certified Ethical Hacker (CEH)
  • Smart Serve License

Accomplishments

  • Awarded Star of the Month multiple times and Star of the Quarter for achieving highest target with quality in the region

Timeline

Branch Manager

goeasy Ltd.
05.2022 - Current

Financial Services Representative

goeasy Ltd.
06.2021 - 04.2022

Team Leader

Purolator Inc.
10.2020 - Current

Sales Associate

7-Eleven
05.2020 - 10.2020

Market Research Interviewer

Numeris
01.2020 - 05.2020

Ontario Graduate Certificate - Global Business Management

Humber College

Post Graduate Diploma - International Trade

NMIMS Global Access School for Continuing Education

Bachelor of Business Administration - BBA - Marketing

University of Mumbai

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Yash Kothari