Yash Kalsaria
Kitchener,ON
Summary
- Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Accomplished designer with outstanding interface performance analysis, project modeling and mapping skills. Analyzed, documented and reported challenges affecting interface output. Critical thinker with great analytical background.
Overview
3
3
years of professional experience
Work History
SharePoint Administrator
Btc Enterprises
01.2024 - 04.2024
- Evaluated emerging technologies and trends regularly; recommended enhancements that would improve overall effectiveness and efficiency within the organization''s use of SharePoint resources.
- Migrated existing content to new SharePoint platforms seamlessly, minimizing disruptions to daily operations.
- Optimized data storage and retrieval processes, streamlining document management for increased efficiency.
- Troubleshot issues with SharePoint sites and applications, resolving problems quickly to maintain productivity.
Business Analyst
Conestoga College
01.2023 - 04.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Technical Support Representative
Concentrix
03.2022 - 09.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Software Tester
Lemon Technologies Pvt. Ltd.
08.2021 - 01.2022
- Improved software quality by executing thorough test cases and identifying critical defects.
- Mentored junior testers, fostering a productive and collaborative work environment that emphasized continuous learning and improvement.
- Streamlined regression testing process with the implementation of automated testing tools.
- Established practical test strategies that aligned with project requirements while adhering to strict deadlines, contributing to successful releases without delay.
Education
Cloud Data Management - Information Technology
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2024
Skills
- SharePoint Development
- Client Communication
- System monitoring
- Office 365 Administration
Languages
English
Native or Bilingual
Timeline
SharePoint Administrator
Btc Enterprises
01.2024 - 04.2024
Business Analyst
Conestoga College
01.2023 - 04.2023
Technical Support Representative
Concentrix
03.2022 - 09.2022
Software Tester
Lemon Technologies Pvt. Ltd.
08.2021 - 01.2022
Cloud Data Management - Information Technology
Conestoga College Institute of Technology And Advanced Learning
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