Yash Jivrajani
Toronto,ON
Summary
Available Full Time-7 days a week.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
4
4
years of professional experience
5
5
Certifications
Work History
Customer Service Representative
Diamond CPA
Toronto, ON
01.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
Business Associate
World Financial Group Canada
Toronto, Ontario
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Provided effective customer support to all the potential clients.
Engineering and Higher Secondary Education Tutor
Tutor Doctor
Toronto, Hamilton, ON
03.2019 - 05.2020
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Taught students remotely using online video chat platform and other delivery channels.
- Leveraged technology to accelerate learning by proving students with easy-to-access information.
Traffic and Transportation Engineering Technician
City Of Barrie
Barrie, ON
09.2018 - 12.2018
- Coordinated with contractors, utility companies, and government agencies to implement projects.
- Investigated traffic problems and suggested ways to improve traffic flow and safety.
- Evaluated transportation systems and traffic control devices to determine need for modification.
Math & Autocad Tutor
Georgian College
Barrie, Ontario
02.2018 - 02.2019
- Implemented peer tutoring system to enhance comprehensive understanding of math techniques and increase student test scores.
- Helped international students from 60 different countries to achieve their goals and understand the required subject.
Education
Technology Entrepreneurship - Business
Harvard University
Online10.2020
Ontario College Diploma - Civil Engineering Technician With Co-op
Georgian College of Applied Arts And Technology
Barrie, ON04.2020
Bachelor's - Civil Engineering
Gujarat Technological University
Ahmedabad, Gujarat06.2017
Skills
- Microsoft Office
- Excellent Verbal And Written Communication
- Strong Analytical and Problem Solving Skills
- Administrative and Office Support
- Establishing and Maintaining Customer Relationships
- Database Management
- Efficient and Detail-Oriented
- Customer Account Management
- Autocad
Certification
Ontario Association of Certified Engineering Technicians and Technologists (OACETT) Member.
AutoCAD Civil 3D.
Mass Timber Construction & Sustainability by Canadian Wood Council.
Technical Visit to Land Transportation Authority, Singapore.
Valid G Driver’s License.
Timeline
Customer Service Representative
Diamond CPA
01.2021 - Current
Engineering and Higher Secondary Education Tutor
Tutor Doctor
03.2019 - 05.2020
Traffic and Transportation Engineering Technician
City Of Barrie
09.2018 - 12.2018
Math & Autocad Tutor
Georgian College
02.2018 - 02.2019
Business Associate
World Financial Group Canada
Technology Entrepreneurship - Business
Harvard University
Ontario College Diploma - Civil Engineering Technician With Co-op
Georgian College of Applied Arts And Technology
Bachelor's - Civil Engineering
Gujarat Technological University
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