Yash Jay Parekh
Scarborough,ON
Summary
Experienced professional with a strong background in customer relations. Skilled at resolving complex issues and enhancing client satisfaction. Exceptional communication, problem-solving, and time management skills ensure seamless service delivery. Collaborative team player adaptable to changing requirements, consistently driving results and fostering a positive work environment. Seeking a challenging and mature role to leverage over 5 years of customer service experience.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Zedd Customer Solutions
03.2023 - Current
- Provided top-tier customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Conducted thorough research on customer inquiries, ensuring accurate information was provided during interactions.
- Utilized CRM systems for accurate documentation, tracking, and resolution of customer cases, demonstrating proficiency in Salesforce
- Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
- Assisted customers with product information, troubleshooting, and order processing.
- Handled a special safety recall campaign with precision in a tight knit group.
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
Programmer/Customer Success Representative
Kane's Distributing Services
01.2018 - 08.2021
- Maintained professional code for the company's website
- Managed various databases and servers, ensuring the secure storage of crucial information
- Provided technical expertise to customers, contributing to the development of professional relationships
- Ensured accurate input of customer information in excel and My SQL Workbench
- Juggled data from CRM software to CSV files and vice versa
- Maintained data accuracy and compliance with company policies
- Provided regular reports on data entry progress to management
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
Education
Computer Programmer Analyst -
Niagara College Canada
Welland, ON04.2018
Skills
- Customer service
- Call center experience
- Active listening
- Excellent written and oral communication
- CRM system proficiency
- Customer retention
- Escalation management
- Customer order management
- Technical support
- De-escalation techniques
- Data entry
- Computer proficiency
- Account management
- Call management
- Microsoft Office Suite
- Dispute resolution
Languages
English
Native or Bilingual
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Customer Service Specialist
Zedd Customer Solutions
03.2023 - Current
Programmer/Customer Success Representative
Kane's Distributing Services
01.2018 - 08.2021
Computer Programmer Analyst -
Niagara College Canada
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