Yash Gill
Calgary,Canada
Summary
Dynamic management student with a strong foundation in retail and customer service, coupled with practical leadership experience. Proven track record of exceeding sales targets and enhancing customer satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Ramp Agent
Executive Flight Centre
10.2023 - 01.2024
- Coordinated with other ramp agents to complete tasks in timely manner while avoiding accidents or injuries on ramp area
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement
- Coached new employees struggling with specific tasks
- Loaded and unloaded luggage and freight and assisted crew and traveler with bags for over 5 daily flights.
Sales Associate
Rogers
03.2023 - 10.2023
- Drove a 20% increase in customer engagement by executing innovative marketing initiatives and promotions
- Handled cash register transactions efficiently and accurately
- Promoted current sales promotions and special offers to increase revenue
- Collaborated with team members to achieve monthly sales targets
- Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand image
Lube Technician Supervisor
Xpress Lube and Car Wash
03.2022 - 02.2023
- Developed and implemented operational procedures that enhanced service quality and reduced wait times
- Participated in ongoing training opportunities to stay current with industry trends and technology advancements
- Led training of new technicians, significantly improving team efficiency and service delivery by 25%
Sales Manager
Rona
09.2021 - 03.2022
- Analyzed market trends and competitor activities to identify potential new business opportunities
- Built strong relationships with key customers to maintain and expand business opportunities
- Coordinated with product development teams to ensure offerings align with customer needs and expectations
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Host
Ricky's All-Day Grill
03.2019 - 02.2021
- Enhanced restaurant operations by optimizing seating and communication with kitchen staff during peak hours
- Collaborated with management in planning events or promotions held at restaurant
- Monitored dining room capacity to ensure optimal guest experience
Education
Bachelor of Business Administration - Business Management
Southern Alberta Institute of Technology
Calgary, AB12.2024
Skills
- Sales & Customer Engagement
- Operational Efficiency
- Communication & Team Leadership
- Technical Proficiency
- Critical Thinking
- Office
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Accomplishments
Coordinated a successful event by defining objectives, managing logistics, and implementing risk management strategies to identify and mitigate potential issues, ultimately ensuring a smooth execution and positive participant feedback.
Certification
Alberta Security License
Yellow Belt - Six Sigma
Timeline
Lead Ramp Agent
Executive Flight Centre
10.2023 - 01.2024
Sales Associate
Rogers
03.2023 - 10.2023
Lube Technician Supervisor
Xpress Lube and Car Wash
03.2022 - 02.2023
Sales Manager
Rona
09.2021 - 03.2022
Host
Ricky's All-Day Grill
03.2019 - 02.2021
Bachelor of Business Administration - Business Management
Southern Alberta Institute of Technology
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