Yash Gandhi
Halifax,NS
Summary
Advanced Project Management Information and Technology graduate with a passion for supporting numerous projects through building relationships, minimizing expenditure, and generating significant profits. Strong skills in maintaining interpersonal relationship and resolving conflicts. Also, strong background of Business Development and inside sales. Very capable, action-oriented problem solver with great work ethic. Proactive organizational and time management skills to prioritize and exceed deadline targets in fast paced environments
Overview
4
4
years of professional experience
1
1
Certification
Work History
Table Games Dealer
Great Canadian Entertainment Casino
Toronto
04.2023 - Current
- Developed excellent interpersonal skills by effectively interacting with a diverse range of customers, providing friendly and professional service
- Successfully resolved customer inquiries, complaints, and disputes, employing strong problem-solving and conflict resolution skills
- Consistently upheld a high standard of professionalism, appearance and conduct, representing the casino's brand and image effectively
- Maintained a high level of integrity and adhered to strict regulatory and procedural guidelines to promote fair play and security within the casino
- Utilized a strong mathematical ability to accurately calculate payouts and odds, ensuring the fairness and accuracy of all transactions
- Actively contributed to team success by collaborating with supervisors, Pit bosses, and fellow dealers to ensure smooth operation of the gaming floor.
Cashier
Esso Gas station
01.2022 - 01.2024
- Possess 2+ years of experience as a Gas station cashier with a focus on providing excellent customer service
- Greeted customers and answered queries in a professional and courteous manner
- Understood and completed tasks for all assigned areas
- Followed all visitor and security procedures to welcome visitors
- Took initiative to perform daily responsibilities, including opening/closing tasks, stocking supplies, completing request and meeting deadlines
- Supervised the implementation of customer service protocols to maintain a safe environment for customers and staff, resulting in a 5% decrease in security incidents
- Demonstrated communication proficiency (both oral and written), customer focus, team orientation and multi-tasking abilities.
Business Development Executive
Surat, India
06.2020 - 07.2021
- Reviewing and understanding the project requirements and creating a planned scope of work
- Planning and monitoring the project as per the business requirements
- Track all the changes with a written change order request and develop the project schedules including phases and milestones
- Drive account relationships and revenue objectives
- Identifying the key decision makers within target industries
- Online Prospecting and meetings with clients to maintain a smooth communication regarding projects
- Coordination with team to achieve the business needs and targets
- Developing and maintaining productive relationships with new and existing clients
- Qualifying leads based on predefined criteria and collaborate with the sales/management team for different strategies and opportunities
- To convert clients into long term business clients and to provide repetitive work
- To achieve monthly targets by generating new business through online prospecting's and meetings
- Responsible for completion of a project review after the final acceptance of the project.
Education
High School Diploma -
Lambton College of Toronto
North York05-2023
B.Tech - Computer Science And Eng.
Parul University
Vadodara, Gujarat, India.06-2020
Skills
- Marketing and Sales skills
- Excellent verbal and non-verbal communication skills
- Lead generation
- Time Management
- Strong Analytical skills and Decision making
- Comfortable in working in all virtual, on-site and hybrid settings
- Knowledge of scrum and its events, artifacts, Sprint review and retrospective etc
- Proficient with project management processes and knowledge areas
- In-depth knowledge of PMBOK 6
- Knowledge of agile and waterfall model's SDLC
- MS-Outlook, MS-Excel, MS- PowerPoint, MS-Word, and MS- Project expertise, MS-SharePoint
Summary Of Qualifications
- Post Graduate Diploma - Advanced Project Management in IT, Lambton College, North York, Toronto, Canada, 09/2021, 05/2023
- Certified Scrum Master (CSM certified)
- Bachelor of Technology - Computer Science and Engineering, Parul University, Vadodara, India, 09/2016, 05/2020
Accomplishments
- Best Salesperson of the Month Award for consistently exceeding sales targets and demonstrating proficiency in lead generation.
- Achieved the Rising Star Award for rapid progression, mastering sales strategies and fostering strong client relations in a short period.
Certification
- Certified Scrum Master (Scrum Alliance)
Timeline
Table Games Dealer
Great Canadian Entertainment Casino
04.2023 - Current
Cashier
Esso Gas station
01.2022 - 01.2024
Business Development Executive
06.2020 - 07.2021
High School Diploma -
Lambton College of Toronto
B.Tech - Computer Science And Eng.
Parul University
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