Jhanvi Rathod
800 Exmouth Street Sarnia,ON
Summary
Hardworking and driven to work quickly and effectively on projects in all types of environments, utilizing interpersonal skills, excellent time management, and problem-solving skills. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Quality Inspector Packer
Almag Aluminum
05.2022 - 08.2022
- Adaptability and Flexibility
- Used Microsoft Word and other software tools to create documents and other communications.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Handled customer inquiries and concerns.
- Work on Microsoft Excel and MS Office for making reports and datasheets for customer orders accordingly.
- 100% Customer satisfaction on their orders respecting their on-time delivery.
- Performing on-call communication with customers until delivery of their satisfactory services.
- Ensure and verify data before entering.
Customer Service Representative
Care Institute of Medical Science
11.2020 - 10.2021
- Verified accuracy of computer system information by updating data.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
Education
Biomaterials And Chemical Laboratory Analysis - Biomaterials And Chemical Laboratory Analysis
Lambton College
ONTARIO08.2023
Master of Science - Clinical Research, Drug Safety And Pharmacovigilance
School of Science, Gujarat University
Ahmedabad, India04.2020
Bachelor of Science - Chemistry
President Science College, Gujarat University
Ahmedabad, India04.2018
Skills
- Strong Verbal and Written Communication Skills
- Database Management
- Mail handling
- Extensive vocabulary
- Responding to Difficult Customers
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Excellent communication skills( oral, written, and interpersonal)
- Data Entry and Maintenance
- Customer Inquiry Response
- Inbound and Outbound Calling
- Skilled in Microsoft Office
- Directing Calls
- Answering Emails
Certification
Emergency First Aid & CPR/AED level C CSA Std. Z1210-17
Additional Information
Availability; Full Time
Reference No: 20230428
Timeline
Quality Inspector Packer
Almag Aluminum
05.2022 - 08.2022
Customer Service Representative
Care Institute of Medical Science
11.2020 - 10.2021
Biomaterials And Chemical Laboratory Analysis - Biomaterials And Chemical Laboratory Analysis
Lambton College
Master of Science - Clinical Research, Drug Safety And Pharmacovigilance
School of Science, Gujarat University
Bachelor of Science - Chemistry
President Science College, Gujarat University
Emergency First Aid & CPR/AED level C CSA Std. Z1210-17
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