Yash Chachad
Toronto,Ontario
Summary
Results-driven and customer-focused professional with a proven track record in customer service. As a dedicated member of the customer service team, I am committed to delivering exceptional support to both loyal and new customers. My goal is to facilitate seamless access to financial products, ensuring that each client receives personalized solutions tailored to their unique needs.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Walmart Inc.
Toronto, Ontario
05.2023 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Escalated unresolved customer issues to the manager for resolution.
- Offered suggestions to improve processes related to customer service activities.
- Resolved customer inquiries in a timely manner.
Education
BBA - Business Administration
SDJ International College
Gujarat, India04-2022
Global Business Management - Banking And Finance
Humber College
Toronto, ONSkills
- Cash handling
- Microsoft Office
- Financial Forecasting
- Financial Accounting
- Financial Reporting
- Financial Analysis and Modeling
- Excellent verbal & written communication skills
- Time management
- Negotiation
- Analytical thinking
- Attention to detail
- Problem-solving
Academic Projects
- Winter internship project - A Comparative Study Between BSE and Selected International Stock Exchanges with Special Reference to Pharmaceutical Industry - SDJ International College
- Summer internship project - Evolution of Indian Banking Sector - SDJ International College
Accomplishments
- Dean's Honor Roll
Certification
- Canadian securities course - Pursuing
- Financial markets
- Successful negotiation
- Global financial markets and instruments
- Portfolio and risk management
Languages
English
Professional
Hindi
Professional
Gujarati
Professional
Timeline
Customer Service Associate
Walmart Inc.
05.2023 - Current
BBA - Business Administration
SDJ International College
Global Business Management - Banking And Finance
Humber College
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