Yash Budhiraja
Dartmouth,Nova Scotia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Tim Hortons
Dartmouth
03.2023 - 04.2024
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Security Supervisor
Impact Security
Winnipeg, MB
06.2021 - 01.2023
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Cook's Assistant
KFC
Winnipeg
03.2021 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Security Officer
Casino Nova Sckti
Halifax
06.2023 - 12.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Officer
Securitas Security Services
Vancouver, BC
09.2018 - 10.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
Customer Service Representative
Indian Bay Leaf
Vancouver
12.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate Of Afts - Arts & Busines
Coquitlam College
Vancouver, BC12.2020
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Leadership Qualities
- Money Handling
- Decision-making capabilities
- Computer Skills
- Goal Setting and Achievement
- Heavy Lifting
- Fluent in Language
- Calculations and Measurements
- Proficient in Software
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Certification
Serve Right
Use of Force
First Aid - CPR
Fire Arms License
Timeline
Security Officer
Casino Nova Sckti
06.2023 - 12.2023
Team Member
Tim Hortons
03.2023 - 04.2024
Security Supervisor
Impact Security
06.2021 - 01.2023
Cook's Assistant
KFC
03.2021 - 01.2023
Customer Service Representative
Indian Bay Leaf
12.2019 - 01.2021
Security Officer
Securitas Security Services
09.2018 - 10.2019
Associate Of Afts - Arts & Busines
Coquitlam College