Yash Barot
Brantford,Ontario
Summary
Detail-oriented and customer-focused professional with a proven track record in troubleshooting
hardware and software issues, delivering exceptional customer service, and resolving technical
inquiries. Possessing a robust background in providing comprehensive technical support across
diverse platforms, I am adept at diagnosing problems swiftly and implementing effective solutions
to ensure customer satisfaction.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Hortons
05.2023 - Current
- Greeted customers warmly as they approached the drive-thru window, providing a friendly and welcoming atmosphere
- Took orders accurately and efficiently, ensuring all customer requests were recorded correctly
- Engaged with customers in a courteous and professional manner, addressing any questions or concerns they may have had
TECHNICAL SUPPORT ASSOCIATE
SOLTECH TechServices Pvt Ltd
07.2019 - 09.2021
- Provided comprehensive technical assistance to customers via phone, email, and chat, adeptly addressing a diverse array of software and hardware concerns
- Maintained Clear and Concise documentation of customer interactions and technical solutions
- Documented customer records with log of problems and solutions for use by other Technical Support Representatives.
- Escalate open problems to higher level support
- Consulted internal software, tools and guides, to research customer issues and implement solutions
- Achieved high customer satisfaction ratings through efficient and effective issue resolution.
- Provided feedback to leadership teams to improve environment
Education
Web Development
Conestoga College Institute of Technology and Advanced
04.2024
Software Engineering
Gujarat Technological University
03.2021
Skills
- Exceptional customer service and communication skills
- Analytical and Critical Thinking
- Excellent organizational and multi-tasking skills
- Incident Reporting
- Backup and recovery
- Software Installation
- Exceptional customer service and communication skills
- Technical Troubleshooting
- Ability to work independently
- Positive Attitude
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Hortons
05.2023 - Current
TECHNICAL SUPPORT ASSOCIATE
SOLTECH TechServices Pvt Ltd
07.2019 - 09.2021
Web Development
Conestoga College Institute of Technology and Advanced
Software Engineering
Gujarat Technological University
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