Yash Babani
Golden
Summary
Results-driven professional in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.
Overview
8
8
years of professional experience
Work History
Grocery Supervisor
IGA
Golden
06.2024 - Current
- Supervised daily operations of the grocery department to ensure efficient and smooth workflow.
- Managed and trained team members, scheduled shifts and delegated tasks to maintain productivity.
- Conducted regular inventory checks and coordinated with suppliers to maintain appropriate stock levels.
- Monitored product freshness and rotated stock to reduce waste and ensure quality.
- Collaborated with store management to achieve departments sales targets and operational goals.
Sales Associate
Costco Wireless
Burnaby
05.2023 - 05.2024
- Handling Sales transactions by assisting customers in getting the right products.
- Issuing phones and plans on a contract with variety of tech.
- By successfully setting up and activating new items, show customers how to enjoy them.
- Maintain perfect and fully stocked wireless displays.
- Exhibiting a bubbly demeanor and a natural ability to strike up a discussion with customers.
- Encourages and inspires teams to meet predetermined reporting and sales goals.
- Liable for ensuring that store operations and sales are successful.
- Meet or surpass your weekly/monthly personal KPIs.
Front Desk Agent
Moby Dick Inn
Prince Rupert
06.2022 - 01.2023
- Managing online and walk-in reservations of the guests while providing information regarding available rooms/ dates, prices, facilities provided within that price and payment methods.
- Performing duties related to check-in and check-out.
- Connecting with the housekeeping department and ensuring good maintenance of the rooms.
- Collecting necessary information from the guests and solving the complaints professionally.
Sales Associate
The Source
Prince Rupert
05.2022 - 01.2023
- Greeting, offering assistance to customers and promoting new products or directing them to suitable products as per their requirements.
- Expertise in technology, staying up to date with the trends in the sales market, placing orders for customers, issuing sim cards, handling payments, and managing cash registers, returns or exchanges.
- Achieving company as well as individual goals by reaching weekly targets.
- Completing regular training and attending management meetings.
Customer Care representative
Money Mart
Prince Rupert
09.2021 - 03.2022
- Extensive knowledge of issuing loans efficiently, promoting services, registering new customers and assisting existing customers.
- Daily maintenance and supervision of the store, successfully opening and closing the store while implementing all the company policies and procedures and safeguarding the store's security.
- Handling cash float, up-to-date paperwork, collecting files, and other job-related duties.
Process Developer / Banker
Genpact, Australia bank
09.2018 - 09.2019
- Handling application approval.
- Verifying all the provided documents like Payslips, Collateral documents, Employment history, etc for Home Loan.
- Ensuring to check the customer's character, capacity & collateral before approving the loan.
- Giving unconditional approval to the customers.
- Dealing with the Australian bankers on a regular basis to ensure customer satisfaction.
- Learning how the banking industry works.
Senior Executive
Teleperformance
08.2017 - 06.2018
- Managed seller accounts of those selling on Amazon.com and .ca.
- Assisted disbursement and resolving payment issues.
- Getting sellers registered on different selling plans.
- Analyzed product issues and troubleshooting them with various tools.
- Product upload and count on PDP page.
- Upgraded business accounts and allowing a shift in the marketplace.
Education
Post Graduation Diploma - Business Administration Course
Coast Mountain College
Prince Rupert, BC, CanadaBachelor of commerce -
Subodh College
Jaipur, IndiaDiploma - Aviation and Hospitality
Frankfinn Institute
Jaipur, IndiaSkills
- Customer Service
- Process Development
- Process Analysis
- Troubleshooting
- Communication & Personal
- Operations Management
- Process Documentation
- Leadership
- Organizing & Conducting
- Microsoft Office: Excel
- Microsoft Office: Word
- Microsoft Office: PowerPoint
- Microsoft Office: Outlook
- Basic knowledge in technical troubleshooting
- Order Processing
- Cash Handling Accuracy
- Retail Store Operations
- Inventory Tracking
- Sales Goals Attainment
- Product Guidance
Timeline
Grocery Supervisor
IGA
06.2024 - Current
Sales Associate
Costco Wireless
05.2023 - 05.2024
Front Desk Agent
Moby Dick Inn
06.2022 - 01.2023
Sales Associate
The Source
05.2022 - 01.2023
Customer Care representative
Money Mart
09.2021 - 03.2022
Process Developer / Banker
Genpact, Australia bank
09.2018 - 09.2019
Senior Executive
Teleperformance
08.2017 - 06.2018
Post Graduation Diploma - Business Administration Course
Coast Mountain College
Bachelor of commerce -
Subodh College
Diploma - Aviation and Hospitality
Frankfinn Institute