Dynamic Relationship Management Specialist with a history of leading teams to elevate customer satisfaction and operational excellence. Demonstrates expertise across Real Estate, Hospitality, Wealth Management, and Retail sectors. Proficient in Management, Communication, and Leadership, with a strong sales acumen. Enthusiastic Leasing Consultant, adept in fair housing laws and efficient in processing rental applications and lease preparations. Holds a Bachelor of Business Administration and a Post Degree Diploma in Sales. Passionate about empowering individuals and fostering meaningful connections, driven by a commitment to continuous learning and growth.
• Financial Leadership: Secured private and institutional financing, driving project growth and ensuring financial stability.
• Strategic Market Positioning: Developed and executed market positioning strategies, achieving a 20-30% increase in market visibility and competitive advantage.
• Collaborative Team Building: Led a multidisciplinary team of 20+ civil engineers, architects, and interior designers & construction contractors, completing key milestones ahead of schedule.
• Regulatory & Legal Management: Successfully navigated city permits and resolved legal issues, maintaining 100% compliance and avoiding project delays.
• Stakeholder Engagement: Maintained transparent communication with all stakeholders, resulting in a 100% increase in stakeholder satisfaction and alignment.
• Consistently ranked as one of the top leasing consultants in the region, based on sales performance and high occupancy rate of 98% in a portfolio of 1500 suites managed using Yardi property management software
• Strong focus on resident relationship management, with a successful track record of improving customer satisfaction, as evidenced by positive Google reviews
• Proven ability to effectively market and lease luxury rentals, contributing to high occupancy rates and profitability, while maintaining a KPI-driven approach to decision-making
• Led credit checks and aided property manager in applicant vetting for smooth tenant selection. Committed to maintaining property's integrity and efficiency in rental processes.
▪ Increased the company’s business by 30% from mid-2021 to April 2022
▪ Successfully led a team of up to 120 part-time and 12 full-time employees during event management
▪ Significantly increased social media presence and website inquiries, resulting in a 300% growth
▪ Improved customer satisfaction by 60% through efficient resolution of queries online and in-person
▪ Managed the wedding venue's daily operations, business banking and created monthly progress reports for the company using Google Analytics
▪ Achieved 100% vendor retention by building great business relationships with more than 27 vendors
▪ Handled 100+ customers per day and processed orders using the POS system on self-checkouts
▪ Sold 150+ Walmart Rewards MasterCard with proper invoices and managed inventory
▪ Trained 6 new cashiers, assisted CSM and provided excellent customer service to customers
▪ Improved company’s sales by 20% via email marketing and telemarketing
▪ Developed company’s website, created better discount schemes and managed accounts payable
▪ Lead and developed a customer loyalty and referral program to further increase sales to 35%
▪ Increased customer retention by 90% via strong personal selling
▪ Created a functional website for the company to increase inbound calls
▪ Marketed for the company in local newspapers, brochures and referral marketing
▪ Assisted the technical team and helped the sales team with monthly collections whenever required
▪ Developed long standing business relationships with customers via in-person marketing
▪Learned top-notch sales and customer service techniques for insurance products & promoted the company through digital marketing
▪Sold Life Insurance products worth $9,200 for the company to various new customers
▪Interacted with new interns and trained 8 of them on life insurance policies and products
Certified Leasing Consultant (CLC)
Leasing University Issued Jul 2022
Certified Leasing Consultant (CLC)
Leasing University Issued Jul 2022