Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Accomplishments
References
Timeline
Generic

Yash Ahlawat

Ottawa,Ontario

Summary

Dynamic Relationship Management Specialist with a history of leading teams to elevate customer satisfaction and operational excellence. Demonstrates expertise across Real Estate, Hospitality, Wealth Management, and Retail sectors. Proficient in Management, Communication, and Leadership, with a strong sales acumen. Enthusiastic Leasing Consultant, adept in fair housing laws and efficient in processing rental applications and lease preparations. Holds a Bachelor of Business Administration and a Post Degree Diploma in Sales. Passionate about empowering individuals and fostering meaningful connections, driven by a commitment to continuous learning and growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Project Manager

Private Real Estate Development
New Delhi, India
06.2024 - Current

• Financial Leadership: Secured private and institutional financing, driving project growth and ensuring financial stability.
• Strategic Market Positioning: Developed and executed market positioning strategies, achieving a 20-30% increase in market visibility and competitive advantage.
• Collaborative Team Building: Led a multidisciplinary team of 20+ civil engineers, architects, and interior designers & construction contractors, completing key milestones ahead of schedule.
• Regulatory & Legal Management: Successfully navigated city permits and resolved legal issues, maintaining 100% compliance and avoiding project delays.
• Stakeholder Engagement: Maintained transparent communication with all stakeholders, resulting in a 100% increase in stakeholder satisfaction and alignment.

Leasing Consultant

Hazelview Properties
Ottawa, Canada
06.2022 - 05.2024

• Consistently ranked as one of the top leasing consultants in the region, based on sales performance and high occupancy rate of 98% in a portfolio of 1500 suites managed using Yardi property management software
• Strong focus on resident relationship management, with a successful track record of improving customer satisfaction, as evidenced by positive Google reviews
• Proven ability to effectively market and lease luxury rentals, contributing to high occupancy rates and profitability, while maintaining a KPI-driven approach to decision-making
• Led credit checks and aided property manager in applicant vetting for smooth tenant selection. Committed to maintaining property's integrity and efficiency in rental processes.

Business Manager

The Nandram
New Delhi
08.2020 - 04.2022

▪ Increased the company’s business by 30% from mid-2021 to April 2022
▪ Successfully led a team of up to 120 part-time and 12 full-time employees during event management
▪ Significantly increased social media presence and website inquiries, resulting in a 300% growth
▪ Improved customer satisfaction by 60% through efficient resolution of queries online and in-person
▪ Managed the wedding venue's daily operations, business banking and created monthly progress reports for the company using Google Analytics
▪ Achieved 100% vendor retention by building great business relationships with more than 27 vendors

Associate-Self Checkout Attendant

Walmart Canada
Vancouver
10.2019 - 05.2020

▪ Handled 100+ customers per day and processed orders using the POS system on self-checkouts
▪ Sold 150+ Walmart Rewards MasterCard with proper invoices and managed inventory
▪ Trained 6 new cashiers, assisted CSM and provided excellent customer service to customers

Sales Manager

Kartik Cable Network
New Delhi
01.2019 - 08.2019

▪ Improved company’s sales by 20% via email marketing and telemarketing
▪ Developed company’s website, created better discount schemes and managed accounts payable
▪ Lead and developed a customer loyalty and referral program to further increase sales to 35%
▪ Increased customer retention by 90% via strong personal selling

Marketing Executive

Kartik Cable Network
New Delhi
04.2016 - 12.2018

▪ Created a functional website for the company to increase inbound calls
▪ Marketed for the company in local newspapers, brochures and referral marketing
▪ Assisted the technical team and helped the sales team with monthly collections whenever required
▪ Developed long standing business relationships with customers via in-person marketing

Sales Executive

UAS International
New Delhi, India
05.2017 - 08.2017

▪Learned top-notch sales and customer service techniques for insurance products & promoted the company through digital marketing
▪Sold Life Insurance products worth $9,200 for the company to various new customers
▪Interacted with new interns and trained 8 of them on life insurance policies and products

Education

Post Degree Diploma (PDD) - CRM, Personal selling, Sales Management, Professional Sales, E-Marketing, Buyer Behaviour, SEO

Douglas College
New Westminster, BC

B.B.A. - Human Resource Management, Marketing & Sales Management, Accounts, Economics, MS Office Adv.

Bharati Vidyapeeth Institute of Management and Research
New Delhi, IN

Skills

  • Leadership
  • Property Management
  • Closing (Real Estate)
  • Luxury Real Estate Leasing
  • Customer Relationship Management (CRM)
  • Consulting
  • Sales Operations
  • Sales Management
  • Digital Marketing
  • Team Management

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certification

Certified Leasing Consultant (CLC)

Leasing University Issued Jul 2022

Accomplishments

  • Won 42 new clients for The Nandram, New Delhi and received $5,700 in bonuses from the company
  • While working at UAS International, won the ‘Top Performer" award and a paid trip to (Tashkent), Uzbekistan (worth $3000) for selling the maximum amount of IndiaFirst Life Insurance, Company’s 15-year life insurance policy in my group
  • One of the top 10 associates for selling Walmart Rewards MasterCard consistently
  • 7+ years of experience in sales, business management, marketing and customer service
  • Leadership experience as a Recruiter, Executive member of Sport's Department and Captain of the College's Cricket Team at BVIMR, New Delhi for 2 years for achievements in different sports

References

References available upon request.

Timeline

Project Manager

Private Real Estate Development
06.2024 - Current

Leasing Consultant

Hazelview Properties
06.2022 - 05.2024

Business Manager

The Nandram
08.2020 - 04.2022

Associate-Self Checkout Attendant

Walmart Canada
10.2019 - 05.2020

Sales Manager

Kartik Cable Network
01.2019 - 08.2019

Sales Executive

UAS International
05.2017 - 08.2017

Marketing Executive

Kartik Cable Network
04.2016 - 12.2018

Post Degree Diploma (PDD) - CRM, Personal selling, Sales Management, Professional Sales, E-Marketing, Buyer Behaviour, SEO

Douglas College

B.B.A. - Human Resource Management, Marketing & Sales Management, Accounts, Economics, MS Office Adv.

Bharati Vidyapeeth Institute of Management and Research

Certified Leasing Consultant (CLC)

Leasing University Issued Jul 2022

Yash Ahlawat