Yasemin Tulum
Okotoks,AB
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales Representative Intern
Vector Marketing Company
07.2024 - Current
- Developed strong customer relationships through attentive listening and effective communication skills.
- Played an active role in weekly sales meetings, sharing insights on current deals, market trends, and competitive analysis.
- Analyzed customer feedback and identified areas for improvement.
- Negotiated prices, terms of sales and service agreements.
Customer Service Cashier/cook
Barburrito
09.2023 - 11.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Customer Service Cashier / Cook
Almeria's Mediterranean
12.2022 - 05.2023
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Took food orders and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Maintained food safety and sanitation standards.
Front End Food Cashier
Bravo Pizza
08.2021 - 06.2022
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.( sauces, pizza boxes, the cooler ect.)
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Operated and sanitized kitchen and food preparation equipment.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Provided customers with information on specials and discount deals.
- Resolved customer complaints independently or with aid of supervisor.
- Trained new employees on cashier procedures, store policies, and customer service techniques for a seamless integration into the team.
Front End Food Cashier
Chicago Deep Dish Pizza
03.2018 - 12.2019
- Balanced cash drawers regularly, ensuring accuracy in financial reporting while maintaining accountability for funds received or disbursed.
- Worked closely with kitchen staff members like chefs and servers to address any food preparation concerns or special requests from customers.
- Managed high volumes of orders during peak periods without compromising quality or speed of service delivery.
- Developed strong rapport with regular customers, fostering loyalty and repeat business for the establishment.
- Adhered to company policies for food handling and safety, reducing potential risks to customers and staff members.
Education
Diploma - Justice Studies
Bow Valley College
Calgary, Canada06.2026
High School Diploma -
Foothills Composite High School
Okotoks, AB05.2023
Skills
- Goal-Oriented
- Client Relationship Building
- Sales Strategies
- Cold-calling
- Email Etiquette
- Problem-solving abilities
- Time Management
- Multitasking Abilities
- Excellent Communication
- Adaptability and Flexibility
- Interpersonal Skills
- Payment Processing
Languages
French
Elementary
Timeline
Sales Representative Intern
Vector Marketing Company
07.2024 - Current
Customer Service Cashier/cook
Barburrito
09.2023 - 11.2023
Customer Service Cashier / Cook
Almeria's Mediterranean
12.2022 - 05.2023
Front End Food Cashier
Bravo Pizza
08.2021 - 06.2022
Front End Food Cashier
Chicago Deep Dish Pizza
03.2018 - 12.2019
Diploma - Justice Studies
Bow Valley College
High School Diploma -
Foothills Composite High School
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