Yasemin Gencay
Canmore,Canada
Summary
A fast-learning worker with experience in a fast-paced environment. Driven leader with strong problem-solving and customer service skills. An energetic person with a to-do attitude and a genuine smile. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. A capable and consistent problem-solver. Extensive knowledge in customer facing roles and hands-on training.
Overview
3
3
years of professional experience
Work History
Assistant Cafe Manager
Black Dog Cafe
01.2024 - Current
- Customer service
- People management
- Resolved customer complaints to maintain positive relationships.
- Boost marketability of the cafe on online platforms
- Produced quality food items according to exact cafe recipes and standards.
- Prepared raw ingredients and equipment for baking according to proprietary recipes.
- Encouraged customers to purchase additional food and beverage items using upselling techniques.
- Prepared beverages with speed and accuracy to minimize customer wait times.
- Trained staff on proper food handling techniques and equipment usage for optimal efficiency.
- Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies.
- Created positive work environment that encouraged teamwork and high-quality service among staff members.
- Updated menu boards with changing offerings and prices.
- Navigated periods of high volume with calm attitude to keep store operating to standard.
Social Media Coordinator
Walks In Europe
03.2023 - Current
- Prepared monthly newspaper and blogs
- Created social media posts
- Optimized visibility on online platforms
- Coordinated with team leads on promotions.
- Incorporated interesting and informative content, resulting in increased shares and followers.
- Analyzed competitor activity on social media channels to identify areas for improvement.
- Proofread and reviewed all print and electronic content for correct grammar and spelling.
Bar Supervisor
The Malcolm Hotel
12.2022 - 12.2023
- Ordered new supplies accurately by continuously estimating customer levels and consumption rates.
- Help develop training programs and traind new-hires in service standards, menu items, use of POS system and up-selling
- Oversaw inventory control, maintaining optimal stock levels while minimizing waste.
- Menu creation and costing
- Corrects Billing Issues
- Increased wine and spirit knowledge to offer personalized recommendations based on individual preferences.
- Day-to-day food and beverage service.
- Controlled costs and properly rotated inventory, minimizing waste and moving older products.
- Supervised bar staff to deliver top-notch service and craft high-quality beverages.
- Boosted customer satisfaction by consistently delivering high-quality drinks and exceptional service.
Bartender
The Malcolm Hotel
01.2022 - 08.2022
- Prepare and delivers drink orders with accuracy with attention to detail and consistency
- Created beverage pairings for menu items regarding individual tastes
- Handled cash and other receipts in accordance with restaurant policy.
- Cleaned, organized and replenished supplies to maintain bar appearance.
- Exceeded customer service expectations to earn positive feedback.
- Managed inventory of prepared syrups, garnishes, and in house special ingredients by conducting regular stock checks.
Line Cook
The Malcolm Hotel
05.2021 - 12.2021
- Prepared and set line station
- Plated five-course meal menu for private dining experience for large and small groups
- Received and rotated produce according to FIFO to avoid food spoilage
- Reduced food waste by managing food quality and prioritizing ingredients and was mindful of separating compost and recycling.
- Operated standard kitchen equipment safely and efficiently.
- Maintained standards of hygiene, and food handling in accordance with Food Safety of the organization.
- Collaborated with front- and back-of-house team members to avoid service delays.
Education
CPR 1
Canmore, AB01.2023
POS System
Canmore, AB01.2022
ProServe
Canmore, AB01.2022
Honours Bachelor of Commerce (Culinary Management) -
George Brown College
Toronto, ON04.2021
Skills
- Cash Handling
- Ordering
- Menu Development
- Team Leadership
- Inventory Management
- Customer Service
- Quality Control
- Beverage Knowledge
- Mixology
- Food Preparation
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Assistant Cafe Manager
Black Dog Cafe
01.2024 - Current
Social Media Coordinator
Walks In Europe
03.2023 - Current
Bar Supervisor
The Malcolm Hotel
12.2022 - 12.2023
Bartender
The Malcolm Hotel
01.2022 - 08.2022
Line Cook
The Malcolm Hotel
05.2021 - 12.2021
CPR 1
POS System
ProServe
Honours Bachelor of Commerce (Culinary Management) -
George Brown College
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