Yasaris Ircania Camacho Moquete
Santo Domingo
Summary
"International Business graduate and dynamic Fraud Analyst with proven expertise in data analysis, risk mitigation, fraud prevention, and investigative research. Adept at identifying trends, conducting thorough investigations, and making data-driven decisions to ensure compliance and operational excellence. Recognized for enhancing client trust through effective problem-solving and maintaining professionalism under pressure.
Overview
4
4
years of professional experience
Work History
Fraud Analyst
Scotiabank GBS
11.2023 - Current
- Risk Assessment
- Data Analysis
- Case Management
- Decision-Making
- Trend Identification
- Problem-Solving
- Regulatory Compliance
- Fraud Mitigation Strategies
- Attention to Detail
- Investigative Techniques
Customer Service Representative
Scotiabank GBS
11.2021 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Creditor Queue Agent
National Debt Relief
01.2021 - 09.2021
- Answer inquiries and calls from attorneys and negotiators to consolidate customer debts, ensuring clear and professional communication.
- Adept at providing high-quality customer support, addressing concerns, and ensuring client satisfaction throughout the debt resolution process.
Education
Microsoft Excel Certification -
INFOTEP
Santo Domingo03-2025
Bachelor Degree in International Business -
Universidad Apec
Santo Domingo11-2021
Skills
- Data Analysis for Risk Assessment
- Fraud Prevention Strategies
- Fraud Detection and Investigation
- Dispute Resolution Expertise
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Fraud Analyst
Scotiabank GBS
11.2023 - Current
Customer Service Representative
Scotiabank GBS
11.2021 - 11.2023
Creditor Queue Agent
National Debt Relief
01.2021 - 09.2021
Microsoft Excel Certification -
INFOTEP
Bachelor Degree in International Business -
Universidad Apec
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