Yasar Shaikh
Greater Sudbury
Summary
Dynamic professional with a proven track record at Walmart as a Customer Service Manager, excelling in client relations and conflict resolution. Recognized for reducing customer complaints through proactive solutions and mentoring staff. Proficient in data entry and adept at fostering teamwork, ensuring high-quality service and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Direct Deposit and Program Support Clerk
Canada Revenue Agency
04.2023 - 07.2025
- Supported program managers with detailed documentation and accurate record-keeping for better decisionmaking.
- Provided excellent service to taxpayers in updating their personal information on the system.
- Organized files and records systematically, optimizing data retrieval times for staff members.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Coordinated administrative support for program operations, enhancing workflow efficiency.
Customer Service Manager
Walmart
05.2022 - 12.2024
- Mentored junior staff members, providing guidance on best practices in customer interaction and conflict resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Heavy Equipment Technician
Cambrian College of Applied Arts And Technology
Greater Sudbury04-2021
Bachelor of Science - Mechanical Engineering
Indus University
Ahmedabad, India08-2018
Skills
- Scheduling appointments
- Data entry proficiency
- Client relations
- Document preparation
- Work well independently
- Teamwork
- Teamwork and collaboration
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
German
Elementary
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I enjoy helping others and giving back to the community
- Martial Arts
Timeline
Direct Deposit and Program Support Clerk
Canada Revenue Agency
04.2023 - 07.2025
Customer Service Manager
Walmart
05.2022 - 12.2024
No Degree - Heavy Equipment Technician
Cambrian College of Applied Arts And Technology
Bachelor of Science - Mechanical Engineering
Indus University
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