Yasamin Salamipour
Aurora,ON
Summary
Proven track record in enhancing customer relations and cross-selling, honed at the Canadian Imperial Bank Of Commerce. Excelled in transaction management and problem-solving, boosting customer loyalty through meticulous attention to detail and effective communication. Demonstrated leadership at Club Monaco, driving team efficiency and productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Engagment Representative
Canadian Imperial Bank Of Commerce
08.2023 - Current
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
Supervisor
Club Monaco
08.2021 - 06.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organizeworkflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing e fficient workflows and setting clear expectations for staff members.
Sales Associate
Club Monaco
11.2018 - 11.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns , exchanges and refunds in accordance with store policy..
Education
Bachelor of Science -
George Brown College
Toronto, ON09.2023
Skills
- Attention to Detail
- Time Management
- Customer Relations
- Cross-selling Abilities
- Multitasking Abilities
- Problem-solving Abilities
- Appointment Scheduling
- Transaction Management
- Excellent Communication
- Teamwork and Collaboration
- Excellent communication skills
Accomplishments
Volunteer Work:
Toronto Farsi School - Math Tutor
- Monitored and tracked student's progress.
- Assisted students in preparing for math exams
Languages
English
Full Professional
Persian
Native or Bilingual
Certification
First Aid
Timeline
Client Engagment Representative
Canadian Imperial Bank Of Commerce
08.2023 - Current
Supervisor
Club Monaco
08.2021 - 06.2022
Sales Associate
Club Monaco
11.2018 - 11.2019
Bachelor of Science -
George Brown College
First Aid
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