Yasamin Keyhani
Toronto
Summary
Results driven retail and hospitality leader with experience supporting multi-million dollar operations and leading cross-functional teams. Proven ability to drive revenue growth, enhance customer experience, and support management teams in achieving business targets.
Background in both premium/luxury retail and high-volume hospitality environments, with strengths in operations, team leadership, client experience, and marketing execution. Recognized for strong decision making, leadership influence, and ability to operate at an elevated management level.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
The Pickle Barrel
03.2025 - Current
- Support day-to-day leadership of a $3M+ annual revenue business, contributing to operational execution and revenue growth
- Provide ongoing guidance and decision support to department managers, acting as a key escalation point for operational and service related issues
- Track and analyze employee sales performance, identifying top performers and opportunities for improvement to help drive overall revenue
- Monitor key metrics including average sales and individual performance, supporting managers in improving team productivity
- Implemented sales driven initiatives and team contests to increase upselling and overall transaction value
- Partner with senior leadership to improve workflow efficiency, staffing, and service standards
- Contribute to marketing initiatives, including in-store promotions, partnerships, and community outreach programs
- Assist in training, coaching, and developing team members and supervisors
- Help manage labour, scheduling and daily operations to align with business goals
Customer Sales Lead
Pandora
Brampton, ON
10.2015 - 09.2018
- Consistently exceeded individual and team sales targets in a high-volume retail environment
- Delivered personalized customer experiences, building strong client relationships and repeat business
- Ranked as a top performer based on conversion rates and customer feedback
- Supported onboarding and training of new team members
- Maintained strong product knowledge to provide consultative selling experience
- Handled special orders, customer repairs, and stock repairs ensuring packaging and codes we correct before shipment
- Assisted visual merchandising manager with store changes and maintaining brand presentation
Sales Associate
Coach
Toronto, ON
11.2018 - 03.2019
- Delivered luxury-level customer service, focusing on personalized and high touch client experiences
- Supported clienteling efforts, building relationships with repeat and high value customers
- Maintained brand standards and contributed to achieving store sales goals
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Pub Manager
5 Points Pub
Toronto, ON
02.2019 - 06.2024
- Oversaw daily operations, ensuring smooth service and customer satisfaction.
- Managed staff schedules, optimizing workforce efficiency during peak hours.
- Developed and implemented training programs for new employees, enhancing service quality.
- Conducted inventory management, reducing waste and controlling costs effectively.
- Developed and executed social media strategies to increase visibility and drive traffic
- Implemented marketing strategies to promote events, increasing attendance and participant engagement.
Education
Holy Name of Mary C.S.S
Brampton, ONSkills
- Revenue & Sales Growth
- Financial Reporting & Cash Control
- Training and Onboarding
- Client Experience & Clienteling
- Inventory Control
- Operations Management
- Leadership & Team Development
- Microsoft Excel & Administrative Systems
Languages
Spanish
Limited Working
Timeline
Assistant General Manager
The Pickle Barrel
03.2025 - Current
Pub Manager
5 Points Pub
02.2019 - 06.2024
Sales Associate
Coach
11.2018 - 03.2019
Customer Sales Lead
Pandora
10.2015 - 09.2018
Holy Name of Mary C.S.S